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- Tasks: Assist in delivering local housing services and advising customers on tenancy matters.
- Company: Join a dedicated team focused on improving community housing.
- Benefits: Full-time permanent position with job security and opportunities for growth.
- Other info: Flexible working options and a supportive environment await you.
- Why this job: Make a real difference in people's lives by helping them navigate housing challenges.
- Qualifications: Experience in customer service, numeracy skills, and knowledge of housing services required.
The predicted salary is between 25000 - 30000 £ per year.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post.
If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Full Time) (Permanent) - REN14439 employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant (Full Time) (Permanent) - REN14439
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers regularly, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully handled difficult situations, especially with upset customers. This will demonstrate your ability to stay calm and effective under pressure.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Housing Assistant role!
We think you need these skills to ace Housing Assistant (Full Time) (Permanent) - REN14439
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing services. We want to see how your skills match the job description, so don’t hold back on showcasing your customer service and communication abilities!
Showcase Your Skills: When filling out your application, emphasise your numeracy skills and familiarity with Microsoft Office packages. We’re looking for someone who can handle figures confidently, so give us examples of how you've used these skills in past roles.
Be Personable: Since you'll be dealing with customers, it’s important to convey your ability to handle difficult situations. Share a brief story about a time you successfully managed an upset customer – we love to see that kind of initiative and problem-solving!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Services
Make sure you brush up on your knowledge of local housing services before the interview. Familiarise yourself with common tenancy issues and how to advise customers effectively. This will show that you're not just interested in the role, but that you understand the core responsibilities.
✨Practice Customer Interactions
Since you'll be dealing with customers face-to-face and over the phone, practice handling various scenarios, especially difficult ones. Role-playing with a friend can help you build confidence in managing upset customers and demonstrating your effective communication skills.
✨Showcase Your Numeracy Skills
As the role involves working with figures, be prepared to discuss your experience with numbers and data management. Bring examples of how you've successfully managed budgets or rent arrears in previous roles, as this will highlight your capability in this area.
✨Demonstrate Initiative and Flexibility
Employers love candidates who can think on their feet. Prepare examples of when you've had to use your initiative to solve problems or organise your workload effectively. Also, be ready to discuss your willingness to work flexibly across different locations if needed.