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- Tasks: Deliver exceptional experiences for purchasers from contract to handover in residential projects.
- Company: Join Renewal SA, shaping the future of South Australia with impactful projects.
- Benefits: Enjoy flexible working, professional development, and wellbeing initiatives like gym discounts.
- Other info: Be part of a diverse team committed to innovation and community.
- Why this job: Make a meaningful impact while coordinating exciting residential projects.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Deliver seamless purchaser experiences across Renewal SA’s residential projects, from contract to handover.
Application Close Date 5:00pm on 20 October 2025
Classification ASO5
Appointment Type Full Time
Contract Duration 5 years
About the role
Renewal SA is seeking a proactive and customer-focused Client Service Coordinator to be the primary liaison for purchasers across our residential projects.
In this key role, you’ll deliver clear and timely communication from contract execution through to settlement and handover, ensuring a seamless and positive purchaser experience. You will also play a vital role in coordinating site visits, inspections, and purchaser engagement activities while maintaining accurate records and supporting continuous improvement initiatives.
Key responsibilities:
- Coordinate cross-functional communication to align messaging across project milestones.
- Provide purchasers with regular progress updates via multiple channels.
- Facilitate and coordinate purchaser site visits, milestone inspections and handovers.
- Maintain purchaser records and correspondence in CRM systems with accuracy.
- Respond to purchaser enquiries promptly and professionally.
- Gather purchaser feedback and support improvements to processes and experience.
- Assist in preparing reports on purchaser satisfaction and communication effectiveness.
About you
You’re an organised and solutions-focused professional with a passion for delivering exceptional client experiences. You thrive in dynamic environments, balancing competing priorities while maintaining strong relationships with purchasers and internal teams.
You will bring:
- Experience in customer service, client liaison, project coordination or purchaser relations.
- Exceptional interpersonal and communication skills.
- Strong organisational and time-management abilities.
- Confidence in managing records and correspondence with accuracy and attention to detail.
- A collaborative approach, with the ability to coordinate across multiple teams and stakeholders.
About us
At Renewal SA, we\’re shaping the future of South Australia through a portfolio of significant projects, including Bowden, the former West End Brewery, Noarlunga, Seaton, Prospect and Tapangka on Franklin Street. We are also focusing on increasing the supply of affordable and regional housing, while unlocking employment lands through industrial land releases. Renewal SA\’s exciting portfolio of projects is growing and so is our team.
Our main goals include creating sustainable communities, increasing the availability of affordable housing, accelerating housing supply in our regions, releasing land for industrial and commercial developments, and reducing carbon emissions to reach the government\’s target of net carbon zero by 2050.
With South Australia\’s largest and most diverse property portfolio, we\’re expanding our multidisciplinary team to deliver projects of state significance. Our people are highly skilled, passionate and driven by purpose.
If you are looking to make meaningful impact and contribute to the future of our state, this role could be you.
Why work for us?
- Renewal SA has a thriving culture where your growth and contributions are genuinely valued.
- Work on projects that are making a difference, with the largest, and growing property portfolio, there\’s no shortage of variety at Renewal SA.
- Enjoy flexibility with options including hybrid working, flexible start and finish time, compressed working weeks and more.
- Prioritise your wellbeing with access to initiatives like discounted gym memberships, counselling services and medical benefits such as free vaccinations, skin checks and more.
- Keep learning and growing with a range of professional development opportunities to support your career progression.
We have a strong commitment to diversity and inclusion in our workplace
A diverse workforce helps us better reflect the communities we serve, brings various perspectives and drives innovation. If you need alternative means of communication during the application process, please let us know at renewalsa.recruitment@sa.gov.au .
How to apply
To be part of this exciting opportunity, click \’Apply now\’ and complete the online application process.
Candidates must have the right to work in Australia.
Applications close 20th of October at 5pm.
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Client Service Coordinator employer: Renewal SA
Contact Detail:
Renewal SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their projects and values, especially how they align with your skills in client service and project coordination. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Client Service Coordinator, clear and effective communication is key. Role-play common interview questions with a friend or use online resources to refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Renewal SA, where we’re all about making a difference.
We think you need these skills to ace Client Service Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and client liaison. We want to see how you've delivered exceptional experiences in the past, so share specific examples that demonstrate your proactive approach!
Be Organised and Detail-Oriented: Since this role involves maintaining accurate records and coordinating multiple tasks, it's crucial to showcase your organisational skills. Mention any tools or methods you use to stay on top of things, as we love a well-organised candidate!
Communicate Clearly: Your written application should reflect your exceptional communication skills. Keep it clear and concise, and make sure to tailor your language to match our job description. We appreciate candidates who can convey their thoughts effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Renewal SA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Service Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience in customer service and project coordination makes you a perfect fit.
✨Showcase Your Communication Skills
As a primary liaison for purchasers, strong communication is crucial. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to discuss how you would keep purchasers updated throughout the process, ensuring a seamless experience.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing specific tools or methods you use to manage multiple tasks. Mention any experience you have with CRM systems, as maintaining accurate records is essential for this role. Show them you can juggle competing priorities without breaking a sweat!
✨Emphasise Your Customer Focus
Renewal SA values exceptional client experiences, so be prepared to share stories that demonstrate your commitment to customer satisfaction. Discuss how you've gathered feedback in the past and used it to improve processes. This will show that you're proactive and solutions-focused, just like they want.