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- Tasks: Lead the governance and optimisation of the ServiceNow platform, ensuring it aligns with business goals.
- Company: Join RES, the world's largest independent renewable energy company, committed to affordable, zero carbon energy.
- Benefits: Enjoy a competitive package with diverse benefits, including personal and professional growth opportunities.
- Why this job: Make a real impact in renewable energy while collaborating with inspiring colleagues globally.
- Qualifications: Proven experience in ServiceNow management, strong leadership skills, and familiarity with Agile methodologies required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Description
Do you want to work to make Power for Good?
We\’re the world\’s largest independent renewable energy company. We\’re guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.
We know that achieving our ambitions would be impossible without our people. Because we\’re tackling some of the world\’s toughest problems, we need the very best people to help us. They\’re our most important asset so that\’s why we continually invest in them.
RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they\’re at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.
Our competitive package offers a wide range of benefits and rewards.
The position
We are seeking a strategic and technically proficient ServiceNow Platform Manager to lead the governance, development, and optimization of our ServiceNow environment. This role is responsible for ensuring the platform delivers maximum value to the business, aligns with enterprise architecture, and supports digital transformation initiatives.
Reporting to the Global IT Service Delivery Director (Group & Digital) you\’ll need to be proactive and autonomous as you take on a team responsible for delivering both major transformation and business as usual services. You\’ll lead the vision and roadmap for ServiceNow and will ensure that capabilities align with IT and business strategy. You\’ll build deep relationships with stakeholders, particularly the Global VP of IT Operations, where you will be instrumental in supporting the transformation of IT capabilities across the globe.
Key Responsibilities:
- Platform Ownership & Strategy
- Own the ServiceNow platform roadmap, ensuring alignment with business goals and IT strategy.
- Define and enforce platform governance, standards, and best practices.
- Act as the primary liaison between business stakeholders and technical teams.
- Team Leadership & Vendor Management
- Lead a team of ServiceNow developers, administrators, and analysts.
- Manage relationships with third-party vendors and implementation partners.
- Oversee resource planning, performance management, and skills development.
- Solution Delivery & Innovation
- Drive the design, development, and deployment of new ServiceNow modules and enhancements.
- Ensure high-quality, scalable, and secure solutions across ITSM, ITOM, HRSD, CSM, and other modules.
- Promote automation, self-service, and user experience improvements.
- Platform Operations & Compliance
- Ensure platform stability, performance, and availability.
- Oversee upgrades, patching, and release management.
- Maintain compliance with security, data privacy, and regulatory requirements.
- Stakeholder Engagement
- Collaborate with business units to gather requirements and translate them into technical solutions.
- Provide regular updates, dashboards, and reporting to senior leadership.
- Champion ServiceNow adoption and continuous improvement across the organization.
Required Skills & Experience:
- Proven experience managing ServiceNow as a platform owner or lead architect.
- Strong understanding of ServiceNow architecture, modules, and integration capabilities.
- Experience with Agile delivery methodologies and DevOps practices.
- Excellent leadership, communication, and stakeholder management skills.
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD) are highly desirable.
- Familiarity with ITIL framework and enterprise service management principles.
- Knowledge of scripting (JavaScript), REST/SOAP APIs, and data modelling.
Preferred Qualifications:
- Experience in large-scale ServiceNow implementations or transformations.
- Background in IT operations, digital services, or enterprise architecture.
- A conversational, or better, level of Spanish would be a very strong advantage.
At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
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ServiceNow Platform Manager employer: Renewable Energy Systems
Contact Detail:
Renewable Energy Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Manager
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent enhancements can help you stand out during discussions with stakeholders and demonstrate your commitment to optimising the platform.
✨Tip Number 2
Network with current or former employees of RES or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant team management experiences. Highlighting your ability to lead a diverse team and manage vendor relationships will resonate well with the hiring managers.
✨Tip Number 4
Prepare to discuss how you've driven innovation in previous roles. Be ready to share specific examples of how you've implemented new modules or enhancements in ServiceNow that improved user experience or operational efficiency.
We think you need these skills to ace ServiceNow Platform Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ServiceNow Platform Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the requirements of the role. Focus on your previous work with ServiceNow, leadership roles, and any specific projects that demonstrate your ability to manage platforms and teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for renewable energy and how you can contribute to the company's vision. Mention specific examples of your past achievements related to ServiceNow.
Showcase Your Certifications: If you have any ServiceNow certifications or relevant qualifications, make sure to prominently display them in your application. This will help demonstrate your expertise and commitment to the field.
How to prepare for a job interview at Renewable Energy Systems
✨Understand the ServiceNow Ecosystem
Make sure you have a solid grasp of the ServiceNow platform, its architecture, and the various modules it offers. Be prepared to discuss how these can be leveraged to meet business goals and enhance IT operations.
✨Showcase Your Leadership Skills
As a ServiceNow Platform Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster collaboration and innovation.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you would engage with stakeholders to gather requirements and translate them into technical solutions. Think of specific instances where you've successfully navigated stakeholder relationships and delivered results.
✨Highlight Your Technical Proficiency
Be ready to discuss your technical skills, particularly in scripting, APIs, and Agile methodologies. Providing concrete examples of past projects where you've applied these skills will demonstrate your capability and confidence.
