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For Companies At a Glance
- Tasks: Manage client relationships and ensure they get the most from our innovative risk modelling platform.
- Company: Join a pioneering company transforming the renewable energy sector with cutting-edge technology.
- Benefits: Enjoy flexibility, 25 days holiday, private medical insurance, and a supportive work environment.
- Why this job: Be a key player in shaping the future of renewable energy and client success.
- Qualifications: 3+ years in client success or account management, ideally in tech or insurance.
- Other info: Remote work options available, with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Renew Risk is a pioneering risk modelling platform designed for the renewable energy sector. We help insurers, reinsurers, and investors quantify and mitigate the risks associated with offshore and onshore renewable energy projects—including wind, solar, and tidal. Backed by cutting-edge hazard modelling, engineering science, and expert elicitation, we are on a mission to deliver the most accurate, scalable, and fast-to-market catastrophe models for the future of energy infrastructure.
Role Overview
We are seeking a proactive and solutions-driven Client Relationship Manager with experience in natural catastrophe insurance. The ideal candidate will excel in managing client relationships, analysing data to identify trends, and supporting our clients in getting the most out of our product, whilst gathering meaningful feedback on product improvements. This role involves developing processes, building and nurturing relationships, and being a bridge between clients/markets needs and internal product development. You will collaborate with our sales team supporting clients' queries during the sales process, and with internal stakeholders to ensure clients maximise the use of our products and capabilities, and partner with clients to resolve issues.
Location: London or remote in the UK (if remote, travel to the London office 1x a month will be required)
Hours: Full time or part time (3-4 days / week possible)
Reports to: COO
Company benefits:
- Flexibility
- Paid travel to the London office (if you are not based a commutable distance from London)
- 25 days holiday + Bank Holidays
- Option for term-time off
- Company pension
- Private medical insurance
Key Responsibilities:
- Nurture Client Relationships: Onboard, train and collaborate with our clients to ensure customer satisfaction and maximise product usage.
- Proactively monitor client relationships to identify and resolve issues early, ensuring consistently high client satisfaction and engagement.
- Understand Customer Needs: Build partnerships and become a trusted advisor to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to support these demands.
- Drive product adoption & Usage: Embed product in their workflow.
- Monitor Usage Metrics, engagement, and proactively reducing churn risk.
- Training and Reports: Provide user training, analyse customer usage, introduce new functionalities, and advise on market trends.
- Identify usage inefficiencies and implement plans to improve underperformance or drive positive change.
- Continuous Improvement: By acting as the bridge between our customers and Renew Risk build a data driven understanding of clients' needs to support future product development.
- Support the sales process as a technical expert on clients' calls and questionnaires.
- Work closely with the internal stakeholders to represent customer needs and help shape the development of new products / features / improvements.
- Manage timely and clear communication with clients regarding system upgrades, user access, and product roadmap changes.
- Identify Opportunities: Spot up-sell and cross-sell opportunities.
Skills and Experience:
- Demonstrable experience in client success/account management roles in a relevant organisation (ideally risk management, insurance, or tech, SaaS, DaaS, etc.)
- 3+ years of experience working within catastrophe modelling, insure tech, and risk modelling environments
- Excellent communication skills with strong attention to detail and good listening skills
- Proactive Attitude: Solutions-oriented approach to solving client challenges.
- Ability to analyse and summarise large data sets to drive strategic decision-making
- Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry.
- Experience within a tech / Insure tech / SaaS / DaaS start-up is desirable.
Contact us: Interested in working together? We're only a few clicks away.
Customer Success Manager in London employer: Renew Risk Ltd
Contact Detail:
Renew Risk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy and insurance sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. We want you to show them that you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their mission.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role of a Customer Success Manager. We suggest rehearsing common interview questions and preparing examples of how you’ve successfully managed client relationships in the past.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, if you’re keen on this position, apply through our website for a smoother process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client management and any relevant skills that align with our mission at Renew Risk.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would engage with clients.
Highlight Relevant Experience: Don’t forget to mention your background in catastrophe modelling or insurance. We want to see how your past experiences can help you thrive in this role and contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Renew Risk Ltd
✨Know Your Stuff
Make sure you understand the renewable energy sector and the specific challenges it faces. Brush up on natural catastrophe insurance and how it relates to risk modelling. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you identified client needs, resolved issues, or drove product adoption. Being able to share these stories will demonstrate your proactive attitude and solutions-driven approach.
✨Data is Key
Since the role involves analysing data to identify trends, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve client satisfaction. This will highlight your analytical skills and ability to summarise large data sets effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products, client engagement strategies, and future developments. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and growth.
