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- Tasks: Deliver exceptional customer service and support operational excellence in a dynamic environment.
- Company: Join a vibrant team in a leading centre based in Cambridge.
- Benefits: Competitive salary, full-time hours, and training opportunities provided.
- Why this job: Make a real impact by enhancing customer experiences and ensuring safety compliance.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 22000 - 29000 £ per year.
My client based in Cambridgeshire are currently recruiting for a Centre Operations Assistant to join their team on a full-time permanent basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.
Location: Cambridge
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Salary: £26,000-27,500 DOE
THIS IS AN OFFICE BASED ROLE.
- Customer Service
- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
- Proactively seek feedback and resolve customers queries at first touch
- Build relationships with customers through regular communication to ensure capture of any upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
- Oversee customer move ins smoothly and in line with customer requirements
- Ad hoc duties as and when required by the General Manager
- Identify and upselling the services
- To have a comprehensive understanding and ensure compliance with the health and safety policy and processes
- Complete all iAuditor checks and resolve any issues within acceptable timeframes
- Management of the accident book and the reporting of all incidents, accidents and near misses.
- Compliance with RIDDOR
- Review and update as necessary the emergency evacuation procedures
- Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
- Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
- Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
- Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
- General administration and coordinating of contractors for planned works
- Ensure the centre operates in line with company policies, procedures and processes
- Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
- Escalate identified issues and risks to the General Manager
- Working with the General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
- Validating customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
- Complete all mandatory training modules annually
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
- Planning and organising
- Building relationships
- Excellent communicator
- Resilient and embraces change
- Team player
If you have the skills and experience listed above please send your CV to or call 07896811228.
Centre Operations Assistant in Cambridge employer: RenDit
Contact Detail:
RenDit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Operations Assistant in Cambridge
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a world-class experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Operations Assistant in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the Centre Operations Assistant role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team and how your background aligns with the responsibilities of the role. Keep it friendly and professional, just like the customer service we aim to provide.
Show Off Your Communication Skills: As a Centre Operations Assistant, communication is key! In your application, demonstrate your ability to build relationships and resolve queries effectively. We want to see that you can engage with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the recruitment process!
How to prepare for a job interview at RenDit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centre Operations Assistant. Familiarise yourself with customer service best practices and health and safety regulations relevant to the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've delivered outstanding customer service. Think about times when you've resolved issues quickly or built strong relationships with customers. This will demonstrate your ability to provide a world-class customer experience, which is crucial for this role.
✨Be Ready for Compliance Questions
Since compliance is a key part of the job, brush up on GDPR and AML legislation. Be prepared to discuss how you would ensure adherence to these regulations in your daily tasks. Showing that you understand the importance of compliance will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the centre is currently facing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
