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- Tasks: Support customers and resolve queries in a dynamic B2B environment.
- Company: Join Renderplas, the UK's leading manufacturer in sustainable building materials.
- Benefits: Enjoy 33 days holiday, remote work, and a 3% pension contribution.
- Other info: Work from home with minimal travel and excellent career growth opportunities.
- Why this job: Make a real impact in a supportive team while enhancing your operational skills.
- Qualifications: 4+ years in B2B operations with strong problem-solving and communication skills.
Monday – Friday, 8.30am-5pm. Fully remote working. 33 days holiday including bank holidays. 3% pension contribution from Renderplas.
Operating at the heart of the B2B construction supply chain, Renderplas, the UK's market leader in its field, offers a rare opportunity for someone who wants to work where they will feel a sense of pride and accomplishment when helping customers with their questions and issues. Renderplas is a manufacturer and supplier of building materials for rendering and plastering walls, made from principally recycled PVC.
We are looking for someone with a commercial and operations background. Someone who will be a key part of a small but extremely supportive, work-focused and efficient group of individuals. Knowing what you are doing is appreciated and respected, you will enjoy making a positive difference to Renderplas and its loyal customers. Your contribution will mean Renderplas can continue to outperform the industry with output and surpass competitors with service and quality.
Day to day tasks: This wide ranging role requires knowledge and responds to customer queries, resolving any issues that arise. This can include:
- Seeking and relaying key information about prices, stock availability, product, delivery and account information.
- Supporting the flow of commercial documentation by ensuring the provision of audit-ready documents when requested.
- Problem solving and resolving issues if something has gone wrong, such as delivery delays, lost or damaged items, or customers receiving the incorrect item.
- Proactive account management to increase the company’s sales that includes outbound customer contact and product training.
- Actively seek and manage opportunities for the creation of case studies.
- Assisting colleagues where customer communication is needed. For example, assist the accounts department with some aspects of credit control.
- Using Microsoft office products, Mailchimp, and online order management systems.
- Maintaining and developing day to day and strategic information in all the company’s systems.
- Targeting 100% accuracy in all communications and system interactions.
- Preparing and distributing monthly reports in relation to sales and non-compliance.
Your skills and experience:
- Mandatory: Experience in a B2B manufacturing or wholesale distribution environment. We have found that skills from retail, hospitality, or public sector environments do not transfer to the complexity of our supply chain.
- 4+ years of operational experience, specifically handling trade accounts.
- Proven ability to coordinate with 3PL providers and couriers.
- Strong reading, comprehension and writing skills.
- A "right first time" mentality with a data accuracy target of 995 out of 1000 keystrokes.
- Required: SAP, Sage, QuickBooks, Xero, or a highly integrated bespoke ERP experience.
- Ability to manage own workload and work independently.
- Going above and beyond to support the business.
Tasks are home based and travel will be minimal although in some cases it may be mutually beneficial to visit customers, suppliers and the warehouse. Must have a home workstation big enough for a mini-PC, 2 monitors, headset with docking station, keyboard and mouse. Equipment will be provided unless you have an alternative the company approves that you would rather use.
Commercial Operations Coordinator & Analyst (Remote) employer: Renderplas Ltd
Contact Detail:
Renderplas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Coordinator & Analyst (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Renderplas or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Renderplas, their products, and the B2B construction supply chain. Show us you’re passionate about the role and ready to make a difference.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experience where you’ve resolved issues or improved processes. We want to see how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Renderplas.
We think you need these skills to ace Commercial Operations Coordinator & Analyst (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Commercial Operations Coordinator & Analyst. Highlight your B2B experience and operational skills, as these are key for us at Renderplas. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your problem-solving abilities and customer focus.
Showcase Your Skills: Don’t forget to highlight your technical skills, especially with software like SAP or QuickBooks. We value accuracy and efficiency, so any examples of how you've achieved this in past roles will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Renderplas Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of B2B manufacturing and wholesale distribution. Understand the specifics of the construction supply chain, especially how Renderplas operates. This will show that you're not just interested in the role but are genuinely invested in the company’s mission.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to manage delivery delays or incorrect items. Being able to articulate these experiences will demonstrate your ability to handle the challenges that come with the role.
✨Be Data-Driven
Since accuracy is key for this position, be ready to discuss your experience with data management and software like SAP or QuickBooks. Highlight any instances where you achieved high accuracy in your work, as this aligns perfectly with their 'right first time' mentality.
✨Demonstrate Proactivity
Talk about how you've gone above and beyond in previous roles. Whether it was proactively managing accounts or creating case studies, showing that you take initiative will resonate well with the supportive and efficient culture at Renderplas.