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- Tasks: Support customers with queries and resolve issues in a dynamic B2B environment.
- Company: Join Renderplas, the UK's leading manufacturer in construction supply.
- Benefits: Enjoy 33 days holiday, remote work, and a 3% pension contribution.
- Other info: Opportunity for career growth in a respected industry leader.
- Why this job: Make a real impact while working from home in a supportive team.
- Qualifications: 4+ years in B2B operations and experience with ERP systems required.
Monday – Friday, 8.30am-5pm. Fully remote working. 33 days holiday including bank holidays. 3% pension contribution from Renderplas.
Operating at the heart of the B2B construction supply chain, Renderplas, the UK's market leader in its field, offers a rare opportunity for someone who wants to work where they will feel a sense of pride and accomplishment when helping customers with their questions and issues. Renderplas is a manufacturer and supplier of building materials for rendering and plastering walls, made from principally recycled PVC. We are looking for someone with a commercial and operations background. Someone who will be a key part of a small but extremely supportive, work-focused and efficient group of individuals. Knowing what you are doing is appreciated and respected, you will enjoy making a positive difference to Renderplas and its loyal customers. Your contribution will mean Renderplas can continue to outperform the industry with output and surpass competitors with service and quality.
Day to day tasks: This wide ranging role requires knowledge and responds to customer queries, resolving any issues that arise. This can include:
- Seeking and relaying key information about prices, stock availability, product, delivery and account information.
- Supporting the flow of commercial documentation by ensuring the provision of audit-ready documents when requested.
- Problem solving and resolving issues if something has gone wrong, such as delivery delays, lost or damaged items, or customers receiving the incorrect item.
- Proactive account management to increase the company’s sales that includes outbound customer contact and product training.
- Actively seek and manage opportunities for the creation of case studies.
- Assisting colleagues where customer communication is needed. For example, assist the accounts department with some aspects of credit control.
- Using Microsoft office products, Mailchimp, and online order management systems.
- Maintaining and developing day to day and strategic information in all the company’s systems.
- Targeting 100% accuracy in all communications and system interactions.
- Preparing and distributing monthly reports in relation to sales and non-compliance.
Your skills and experience:
- Mandatory: Experience in a B2B manufacturing or wholesale distribution environment. We have found that skills from retail, hospitality, or public sector environments do not transfer to the complexity of our supply chain.
- 4+ years of operational experience, specifically handling trade accounts.
- Proven ability to coordinate with 3PL providers and couriers.
- Strong reading, comprehension and writing skills.
- A "right first time" mentality with a data accuracy target of 995 out of 1000 keystrokes.
- Required: SAP, Sage, QuickBooks, Xero, or a highly integrated bespoke ERP experience.
- Ability to manage own workload and work independently.
- Going above and beyond to support the business.
Tasks are home based and travel will be minimal although in some cases it may be mutually beneficial to visit customers, suppliers and the warehouse. Must have a home workstation big enough for a mini-PC, 2 monitors, headset with docking station, keyboard and mouse. Equipment will be provided unless you have an alternative the company approves that you would rather use.
Commercial and Operations Support (Remote) employer: Renderplas Ltd
Contact Detail:
Renderplas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial and Operations Support (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B manufacturing and wholesale distribution sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research Renderplas and understand their products and services. Be ready to discuss how your experience aligns with their needs, especially in operations and customer support. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past roles where you’ve successfully resolved issues or improved processes. This will help you demonstrate your ability to handle the challenges that come with the Commercial and Operations Support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Renderplas and contributing to their success.
We think you need these skills to ace Commercial and Operations Support (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role at Renderplas. Highlight your B2B manufacturing experience and operational skills, as these are key for us. Use specific examples that showcase how you've handled trade accounts or resolved customer issues.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the opportunity at Renderplas and how your background aligns with our needs. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve successfully solved problems or improved processes. We value a 'right first time' mentality, so any examples of accuracy and efficiency will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we really appreciate!
How to prepare for a job interview at Renderplas Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of B2B manufacturing and wholesale distribution. Understand the complexities of the supply chain and be ready to discuss how your experience aligns with the role. This will show that you’re not just a good fit, but that you genuinely understand the industry.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Whether it’s dealing with delivery delays or incorrect items, having specific scenarios ready will demonstrate your ability to think on your feet and handle challenges effectively.
✨Familiarise Yourself with Tools
Since the role requires experience with software like SAP, Sage, or QuickBooks, make sure you’re comfortable discussing these tools. If you’ve used similar systems, be ready to explain how you adapted and what you achieved with them.
✨Emphasise Teamwork and Independence
This position is all about balancing teamwork with independent work. Be prepared to talk about how you’ve collaborated with colleagues while also managing your own workload. Highlighting your ability to thrive in both settings will resonate well with the interviewers.