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- Tasks: Manage front-of-house services and coordinate a dynamic team for a premier residential development.
- Company: Join Rendall & Rittner, an award-winning property management company in London.
- Benefits: Enjoy competitive salary, bonuses, training, and exclusive perks on entertainment and travel.
- Why this job: Make a real impact in a collaborative environment while advancing your career.
- Qualifications: Experience in property management and strong leadership skills are essential.
- Other info: Work in a vibrant location with excellent transport links and community engagement opportunities.
The predicted salary is between 33000 - 46000 £ per year.
Location: 375 Kensington High Street, London, W14 8QA
Employment type: Full-Time
Working pattern: Monday to Friday 0830 – 1700
Salary: £38,000 - £40,000 per annum (depending on experience)
Contract: A permanent position that offers stability and room for growth.
Why Rendall & Rittner
- Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
- Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
- Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
- Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
- Time Off: Enjoy 20 days of holiday plus national holidays.
- Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team.
- Professional Attire: A team uniform is provided to ensure a polished and consistent appearance.
- Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
- Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
- Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
Development Details
This role will be based at 375 Kensington High Street, a landmark residential development in the Royal Borough of Kensington and Chelsea, comprising 521 high-quality homes set within landscaped communal gardens. Ideally located just minutes from Kensington Olympia station, the development offers excellent transport connections alongside premium resident amenities including a 24-hour concierge, leisure facilities and secure parking.
Key Responsibilities and Requirements
- Manage and coordinate the front-of-house team, ensuring effective delegation and delivery of day-to-day concierge services.
- Oversee staff administration including rotas, annual leave, overtime, uniforms, inductions and training via HR systems.
- Act as the key liaison between the Estate Manager, Managing Agent, client and residents, including regular site walk-rounds.
- Ensure the development is maintained to high standards and operates efficiently, acting as the central point of coordination for on-site activities.
- Manage contractor services in collaboration with the Facilities Manager, engineering and spa teams, ensuring safe and compliant working practices.
- Promote and manage resident services, training the concierge team and maintaining strong resident relationships.
- Track and complete service requests, manage stock levels, and raise purchase requests as required.
- Carry out daily estate inspections and report defects, security issues and health and safety concerns.
- Maintain resident and tenant records, manage key control procedures, and handle mail, deliveries and access arrangements.
- Plan and deliver resident events and communications, including newsletters and community engagement initiatives.
- Monitor contractor activity, ensure compliance with RAMS and H&S procedures, log incidents, assist with audits, and support CCTV monitoring and estate reporting.
- To maintain effective all-round control of the front of house team through delegation and co-ordination in addition to carrying out all regular concierge duties as required.
- Monitor contractors working within the common areas, ensuring they log in / out and are working to their prescribed method statements and risk assessments; take appropriate action to notify residents and protect the communal areas.
How to Apply
Ready for this incredible opportunity? Explore Rendall & Rittner for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don’t miss out on this exciting chance to progress your career and make a significant impact!
Residential Services Manager employer: Rendall & Rittner
Contact Detail:
Rendall & Rittner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Rendall & Rittner tick and think about how your skills can contribute to their success. Tailor your responses to show you’re the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on common questions for a Residential Services Manager role and get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates directly from us at Rendall & Rittner. Let’s get you that dream job!
We think you need these skills to ace Residential Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Services Manager role. Highlight relevant experience and skills that match the job description, like managing teams and overseeing operations. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how your background makes you the perfect fit for Rendall & Rittner. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or enhanced resident satisfaction in previous roles. We’re all about results, so let us know what you’ve accomplished!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get started on this exciting journey together!
How to prepare for a job interview at Rendall & Rittner
✨Know the Company Inside Out
Before your interview, take some time to research Rendall & Rittner. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Management Skills
As a Residential Services Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight your ability to delegate tasks, resolve conflicts, and maintain high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like managing resident complaints or coordinating with contractors. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and proactive attitude.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or upcoming projects at Rendall & Rittner. This shows you're engaged and eager to contribute to the company's success.
