Building Manager in New London

BUILDING MANAGER Rendall & Rittner

• £40,000 - £43,800
• Anthology Hoxton Press - N1 5FF
• Monday to Friday 0900 - 1800 DEVELOPMENT DETAILS Set above Shoreditch Park, this is a landmark residential development made up of 199 apartments across two distinctive hexagonal towers, creating a highly visible and design-led environment to manage. You will be based in a premium, modern setting with landscaped communal gardens, secure parking and a resident community that values high standards, strong communication and a polished customer experience. With excellent transport links nearby, this is a fast-paced London development where no two days feel the same and where your presence will have a real impact on the day-to-day resident experience. ROLE EXPECTATIONS You will take ownership of the daily operation of the development, making sure the building runs smoothly, services are delivered to a high standard and residents feel supported and well informed. Most days, you will be visible on site, coordinating contractors, overseeing the team, responding to resident queries and making sure health, safety, presentation and compliance standards are consistently maintained. WHAT SUCCESS LOOKS LIKE You create a well-run, welcoming development where residents notice the difference in service, communication and overall standards. You keep all core services on track, with contractors managed effectively and issues resolved before they escalate. You maintain a strong on-site presence and build trusted relationships with residents, colleagues and external partners. You ensure the building remains safe, compliant and immaculately presented across all communal areas. You lead the on-site team with clarity and professionalism, setting the tone for accountability and service excellence. You spot opportunities to improve efficiency, resident satisfaction and the overall running of the development. HOW YOU'LL SPEND MOST OF YOUR TIME Overseeing the day-to-day operation of the development, ensuring all services are delivered safely, efficiently and in line with company standards. Acting as the main on-site point of contact for residents, dealing with queries, concerns and service requests in a calm and professional way. Managing contractors and service partners, monitoring performance, checking work quality and following up on outstanding actions. Managing PPM schedules and coordinating reactive works. Ensuring H&S and statutory compliance. Carrying out regular building inspections to monitor presentation, cleanliness, maintenance needs and health and safety compliance. Supporting the management of on-site staff, helping to organise priorities, maintain standards and encourage a positive team culture. Keeping accurate site records, reporting issues appropriately and working closely with your Property Manager on operational matters. WHO THIS ROLE IS FOR You are a confident, hands-on property professional who enjoys being visible on site and taking ownership of the resident experience. You combine strong operational awareness with a customer-focused approach and communicate clearly with a wide range of people. You are organised, dependable and comfortable balancing planned responsibilities with the unexpected demands of a busy development. You take pride in high standards and notice the details that help a building feel safe, well cared for and professionally managed. You lead by example and bring a calm, solutions-focused mindset to challenges and day-to-day decision making. EXPERIENCE THAT HELPS Experience working in residential block management, build-to-rent, hospitality or another customer-facing property environment would be useful. Previous responsibility for overseeing contractors, site services, maintenance issues or front-of-house operations would be an advantage. Experience managing or supporting on-site staff can help you settle quickly into the leadership aspects of the role. Familiarity with resident communication, complaint handling and service recovery would be helpful in this setting. Exposure to health and safety processes, compliance checks and site inspections would support success in the role. WHAT WE OFFER 25 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform* subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your site leadership style, operational knowledge, resident service approach and ability to manage a high-profile development effectively We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.