Scheme Manager in London

SCHEME MANAGER Rendall & Rittner • £14,080 • Home Meadow Court, Birmingham, B13 0PN • Mon,Tue,Thurs, Fri – 10:00 – 14:00 DEVELOPMENT DETAILS You'll be the friendly, reliable presence at a welcoming 34 apartment, private retirement living community where independence is supported and neighbourly connection matters. You'll get to know residents and their families, coordinate trusted contractors, and keep shared spaces safe, spotless and running smoothly. ROLE EXPECTATIONS You will be the first point of contact on-site, providing thoughtful customer service, coordinating building and compliance tasks, and keeping records up to date. You will support resident wellbeing, organise maintenance and inspections, and ensure the development is presented beautifully and operates safely every day. WHAT SUCCESS LOOKS LIKE Residents feel listened to, informed and supported, with issues resolved promptly and courteously. The development looks immaculate, with communal areas clean, safe and welcoming at all times. Compliance calendars, checks and logs are accurate, up to date and readily auditable. Contractors are well briefed, supervised and deliver quality work with minimal disruption. Clear communication keeps residents, the managing agent and clients aligned on priorities. Incidents and concerns are handled calmly, professionally and in line with policy. HOW YOU'LL SPEND MOST OF YOUR TIME Greeting residents, visitors and contractors and being the go-to on-site contact. Scheduling and overseeing cleaning, maintenance and statutory inspections. Completing daily health and safety checks and maintaining accurate records. Managing keys, parcel deliveries, noticeboards and resident communications. Reporting repairs, following up on works and escalating issues when needed. Supporting community activities and signposting residents to helpful services. WHO THIS ROLE IS FOR You put people first and communicate with warmth, patience and clarity. You're organised, detail-focused and comfortable juggling varied tasks. You take pride in presentation and keep environments tidy and safe. You remain calm under pressure and use sound judgment to solve problems. You value reliability, discretion and building trusted relationships. EXPERIENCE THAT HELPS Ideally experience working in a similar role within the independent living, retirement sector. We will consider building management experience within the residential, hotels or commercial sector. Front-of-house, concierge, building manager experience in a people-centred setting with strong H&S knowledge. Coordinating contractors, facilities tasks or basic building compliance checks. Using email, calendars and simple databases or portals to keep records and plans updated. Working with older customers or in a community-focused role. Handling sensitive conversations and maintaining confidentiality. WHAT WE OFFER 20 days holiday plus