Head Concierge

HEAD CONCIERGE Rendall & Rittner £32,000 - £33,000 Discovery Dock West - E14 9RT 4 on, 4 off 0700 - 1900 DEVELOPMENT DETAILS Youll be the face of a luxury residential community in the heart of Canary Wharf, home to around 200 apartments and a discerning resident mix of professionals and families. The development benefits from a 24-hour concierge, high-spec leisure facilities including gym, pool and spa, and secure parking, creating a premium, hotel-style environment. With South Quay DLR, Canary Wharf Underground and the Elizabeth line close by, the setting is fast-paced, well-connected and service-ledideal for a Head Concierge who enjoys delivering exceptional experiences in a polished front-of-house environment. ROLE EXPECTATIONS You will lead the concierge function, setting the tone for five-star service at reception while coordinating a small team to keep operations smooth and secure. Most days youll balance people-focused front-of-house duties with behind-the-scenes coordinationmanaging deliveries, contractors, resident requests and building standardswhile acting as the go-to point for queries and escalation. WHAT SUCCESS LOOKS LIKE Residents consistently praise the concierge team for responsive, friendly and solution-focused service. The reception and lobby present flawlessly at all times with clear standards and checklists followed. Rosters, handovers and daily logs are accurate, timely and support seamless 24/7 coverage. Incidents, access control and health and safety procedures are managed calmly and by the book. Contractors and deliveries are coordinated without disruption to residents or security. Team members are well-briefed, supported and continuously improving through your coaching. HOW YOU'LL SPEND MOST OF YOUR TIME Leading by example at the front desk: welcoming residents and visitors and resolving queries quickly. Overseeing team shifts, handovers, daily briefings and allocating tasks to meet service priorities. Managing parcel rooms, key control, access passes and vigilant lobby and CCTV monitoring. Coordinating bookings for amenities, move-ins/outs, parking and resident services. Liaising with contractors and the building management team to schedule works and maintain standards. Maintaining accurate records: incident reports, logs, permits to work and compliance checklists. WHO THIS ROLE IS FOR You take pride in creating a calm, polished and professional front-of-house experience. Youre a natural organiser who thrives on structure, clear processes and timely follow-through. You communicate clearly and empathetically, building trust with residents, visitors and colleagues. You stay composed under pressure and make sound decisions in fast-moving situations. You enjoy coaching others, giving feedback and fostering a supportive team culture. EXPERIENCE THAT HELPS Leading a concierge, front-of-house or guest services team in residential, hotel or corporate settings. Working within luxury environments with high service expectations and attention to detail. Using property management systems, access control, CCTV and parcel management software. Coordinating contractors, permits to work and basic health and safety procedures. Handling incidents, complaints and escalations with confident, practical problem-solving. WHAT WE OFFER 16 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform* subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on service leadership, front-of-house standards, building operations, problem-solving and scenario-based customer interactions We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check. TPBN1_UKCT