Night Concierge in Fulham

NIGHT CONCIERGE Rendall & Rittner • £31,000 • Hurlingham Waterfront - SW6 2TZ • 4 days on, 4 days off 1900 - 0700 DEVELOPMENT DETAILS You'll be the welcoming face and calm presence at a brand-new luxury riverside community in South West London, set across four elegant buildings with 224 apartments. This is a premium environment where residents enjoy a spa, a 19-metre pool, a residents' lounge and co-working space, covered parking and 39,000 sq ft of beautifully landscaped, sustainably planted private gardens. Evenings here are serene yet active, with a steady flow of residents and guests, a hotel-style vibe, and high expectations for service that matches the setting. ROLE EXPECTATIONS You will provide a polished front-of-house service through the night, ensuring residents and their guests feel safe, supported and warmly looked after. You'll manage the desk, monitor building systems, coordinate contractors, and respond to incidents with professionalism and discretion. Your presence will keep the development running smoothly and securely until morning handover. WHAT SUCCESS LOOKS LIKE You create a consistently welcoming, professional first impression for residents and guests at all hours. You maintain an immaculate lobby and amenity presentation and spot issues before they become problems. You handle incidents calmly, follow procedures precisely and keep accurate logs and reports. You build strong relationships with residents, resolving queries quickly and communicating clearly. You liaise effectively with security, housekeeping and contractors to keep overnight operations seamless. You deliver thorough, timely handovers so the day team is fully briefed and action-ready. HOW YOU'LL SPEND MOST OF YOUR TIME Managing the front desk: greeting residents, handling enquiries and coordinating access for visitors and deliveries. Monitoring CCTV, alarms and building management systems, escalating issues as needed. Patrolling common areas, plant rooms and amenities to ensure safety, cleanliness and compliance. Logging incidents, maintenance requests and overnight activities, and preparing clear handover notes. Liaising with housekeeping and contractors to schedule or supervise overnight tasks. Upholding standards across the spa, pool, lounge and co-working areas, ensuring they are guest-ready by morning. WHO THIS ROLE IS FOR You take pride in delivering five-star service and enjoy being the go-to person residents trust at night. You're composed under pressure, with sound judgement and a proactive, solutions-focused mindset. You have strong communication skills and a professional, polished approach. You're detail-oriented, organised and comfortable working independently through the night. You are reliable, punctual and committed to consistent standards shift after shift. EXPERIENCE THAT HELPS Previous concierge, hotel front-of-house, security or customer service experience in a luxury setting. Experience monitoring CCTV, alarms or building systems and following safety procedures. Exposure to residential or hospitality environments with amenities such as pools, spas or gyms. Experience coordinating contractors, keys and access control. Incident response experience, including clear reporting and escalation. WHAT WE OFFER 16 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform* subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on real-world customer service scenarios, building operations knowledge and your approach to night-shift decision-making and incident response We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.

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