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- Tasks: Manage front desk operations and ensure high-quality customer service for residents and guests.
- Company: Join Rendall & Rittner, an award-winning property management company.
- Benefits: Enjoy competitive salary, training programs, and exclusive perks on entertainment and travel.
- Why this job: Be part of a dynamic team and make a real impact in a vibrant environment.
- Qualifications: Experience in customer service and team management; SIA licence preferred.
- Other info: Permanent position with excellent career growth opportunities in Kensington & Chelsea.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Exciting Opportunity Alert! Join Rendall & Rittner as a Front of House Manager
Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Front of House Manager. This is an incredible career opportunity with a fantastic package.
Position: Front of House Manager
Location: Point West, London, SW7 4XR
Working Hours: Monday to Friday 0800 – 1700
Salary: £35,000 – £40,000 per annum (depending on experience)
Contract: A permanent position that offers stability and room for growth.
Why Rendall & Rittner:
Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
Time Off: Enjoy 20 days of holiday plus national holidays.
Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team.
Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *
Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
Development Details:
This role will be based on the Point West Development in the borough of Kensington & Chelsea, close to Earls Court and the Albert Hall. The development is made up of 400 residential homes, a Sainsburys super store and David Lloyd Gym complex is located within walking distance of Gloucester Road Tube station.
Key Responsibilities and Requirements:
As a Front of House Manager at Rendall & Rittner, you will:
- You will support the General Manager with the operational running of the estate, managing front desk operations and ensuring SOPs are implemented and being followed accordingly.
- You will have experience in managing the onsite operations team. This includes performance management, performance reviews, appraisals, training and development, and rota management. Providing first-hand support to the team and ensure consistent service standards.
- You will have robust experience in security management, access control, investigating incidents in a timely manner, managing / viewing CCTV, carrying out site patrols, H&S checks, overseeing traffic management and implement diversion routes when required.
- Responsible for ensuring delivery of high-end quality customer service for residents, tenants and guests, and handle day-to-day matters in a prompt and professional manner.
- Responsible for managing the work permits, reviewing RAMS (Risk Assessments and Method Statements) and supervising contractors whilst they are on site.
- Ensuring a welcome pack is being sent to every new resident and enforce short-let practices.
- You will act as the first point of authority for leaseholders to comply with sub-letting licence registration; investigate, enforce, and follow up on payments
- You are able to work in a fast paced and dynamic working environment, multitasking, organised and able to think on your accord.
- You know how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries
- You have experience conducting site inspections, ensuring Health & Safety regulations are adhered to and having a basic working knowledge in building maintenance systems.
- You’ll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely and managing a team environment. You’ll lead, engage and inspire others.
- Ideally you will have relevant qualification such as the SIA licence and IOSH Managing Safely.
How to Apply:
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. "Ref #LI-SK1"
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.
Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Front of House Manager employer: Rendall & Rittner
Contact Detail:
Rendall & Rittner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management industry and let them know you're on the hunt for a Front of House Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Rendall & Rittner thoroughly. Understand their values, services, and what makes them stand out in the property management game. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service scenarios! As a Front of House Manager, you'll need to handle various situations with grace. Think about past experiences where you’ve dealt with complaints or tricky situations and be ready to share those stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Rendall & Rittner. Plus, it shows you’re serious about joining their fantastic team!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in managing teams, customer service, and any relevant qualifications like the SIA licence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through – we love to see that!
Showcase Relevant Experience: When filling out your application, make sure to showcase your experience in security management, customer service, and team leadership. We’re keen on seeing how you've handled similar responsibilities in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Rendall & Rittner
✨Know the Company Inside Out
Before your interview, take some time to research Rendall & Rittner. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Front of House Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled complaints or improved service standards. Be ready to discuss how you can bring that same level of excellence to Rendall & Rittner.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams and operations. Be prepared to discuss specific instances where you led a team through challenges or implemented new processes. This will show that you have the skills needed to support the General Manager effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios related to security management, health and safety checks, or dealing with difficult residents. Practising your responses will help you feel more confident during the interview.
