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- Tasks: Manage front desk operations and ensure high-quality customer service for residents and guests.
- Company: Join Rendall & Rittner, an award-winning property management company.
- Benefits: Enjoy competitive salary, training programs, and exclusive perks on entertainment and travel.
- Why this job: Be part of a dynamic team and make a real impact in a vibrant environment.
- Qualifications: Experience in customer service and team management; SIA licence preferred.
- Other info: Permanent position with excellent career growth opportunities in Kensington & Chelsea.
The predicted salary is between 30000 - 40000 £ per year.
Exciting Opportunity Alert!Join Rendall & Rittner as a Front of House Manager.
PositionFront of House Manager
LocationFulham – Distillery Wharf, London, W6 9RU
Working HoursMonday to Friday 0900 – 1700 (occasionally required to work out of hours with time back in lieu)
SalaryUp to £35,500 per annum (depending on experience)
ContractA permanent position that offers stability and room for growth.
Why Rendall & RittnerAward‐Winning: Join an established and celebrated company known for delivering first‐class property management services.
Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
Time Off: Enjoy 20 days of holiday plus national holidays.
Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in‐house \’TSS\’ temp team.
Professional Attire: A team uniform is provided to ensure a polished and consistent appearance.
Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work‐related matters.
Development DetailsThis role will be based at Fulham Reach, comprising 348 beautiful residential homes and benefiting from several amenities such as: spa, gym, cinema room and landscaped grounds including golf. The development is located within easy reach of Barons Court and Hammersmith underground stations.
Key Responsibilities And Requirements
Act as the primary point of contact for residents, leaseholders, and guests, delivering consistently high standards of customer service.
Communicate clearly and effectively with residents and leaseholders using appropriate tools and channels.
Manage onsite staff, ensuring service delivery meets expected quality and professionalism standards.
Conduct regular performance reviews with Front of House staff, setting clear KPIs and development plans, and complete annual appraisals for direct reports.
Identify training needs for direct reports and work closely with the Training Academy to ensure training is relevant, effective, and up to date.
Ensure full compliance with Health and Safety regulations, overseeing inspections and activities to maintain a safe environment for residents, staff, and visitors.
Monitor and address any breaches of lease terms, ensuring appropriate communication, documentation, and escalation through the correct channels.
Oversee all staff administration, including inductions, training records, rotas, annual leave, overtime, and absence management.
Carry out regular inspections of the development to assess presentation, safety, staffing levels, security, and maintenance standards. Ensure any maintenance concerns are reported promptly.
Provide hands on support to the Concierge desk as required.
Check‐in contractors on site, ensuring works are completed as required and accurately recorded for invoice verification.
How To ApplyReady for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings.
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
Join Rendall & Rittner and take your career to the next level. Don\’t miss out on this exciting chance to progress your career and make a significant impact!
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Front of House Manager employer: Rendall & Rittner
Contact Detail:
Rendall & Rittner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management industry and let them know you're on the hunt for a Front of House Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Rendall & Rittner thoroughly. Understand their values, services, and what makes them stand out in the property management game. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service scenarios! As a Front of House Manager, you'll need to handle various situations with grace. Think about past experiences where you’ve dealt with complaints or tricky situations and be ready to share those stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Rendall & Rittner. Plus, it shows you’re serious about joining their fantastic team!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in managing teams, customer service, and any relevant qualifications like the SIA licence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through – we love to see that!
Showcase Relevant Experience: When filling out your application, make sure to showcase your experience in security management, customer service, and team leadership. We’re keen on seeing how you've handled similar responsibilities in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Rendall & Rittner
✨Know the Company Inside Out
Before your interview, take some time to research Rendall & Rittner. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Front of House Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled complaints or improved service standards. Be ready to discuss how you can bring that same level of excellence to Rendall & Rittner.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams and operations. Be prepared to discuss specific instances where you led a team through challenges or implemented new processes. This will show that you have the skills needed to support the General Manager effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios related to security management, health and safety checks, or dealing with difficult residents. Practising your responses will help you feel more confident during the interview.
