Day Concierge in City of Westminster

Ref22315

Location: Merchant Square - East Core, West Core, and 5 Harbet Road, London , W2 1AZ

Employment type: Full-Time

Working pattern: 4 Days On, 4 Days Off – 0700 - 1900

Salary: £28,500

Department: Concierge

Region: Central London

Closing date: 16/11/2026

DAY CONCIERGE

• Rendall & Rittner • £28,500 • 4 Merchant Square - W2 1AZ • 4on 4off 0700-1900

DEVELOPMENT DETAILS

Set alongside the Grand Union Canal in Paddington Basin, this contemporary development blends calm waterside living with a vibrant, connected London address. You’ll support residents in beautifully finished apartments and penthouses who enjoy a cinema, residents’ lounge and secure parking, with a 24-hour service standard. Moments from major transport links at Paddington, the setting is dynamic by day and serene by evening, creating a varied, people-focused environment where great service really stands out.

ROLE EXPECTATIONS

You will be the welcoming face of the development, delivering front-of-house excellence and seamless day-to-day support for residents, guests and contractors. You’ll manage enquiries, oversee building access and amenities, complete regular checks and logs, and work closely with the wider team to keep everything running smoothly and safely.

WHAT SUCCESS LOOKS LIKE

• Every resident and guest feels warmly welcomed, listened to and helped at the first point of contact.
• The lobby and common areas are immaculate, with issues spotted and resolved before they become complaints.
• Records, logs and handovers are accurate, timely and comprehensive.
• Parcels, keys and bookings are handled securely and efficiently with zero errors.
• Incidents are managed calmly and professionally, with clear communication and swift follow-up.
• Strong collaboration with colleagues, contractors and management ensures a consistent, high-quality service.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Greeting residents and guests, answering enquiries and resolving requests in person, by phone and via email.
• Managing parcel and key control, amenity bookings and visitor access with careful attention to security.
• Conducting regular building walks, documenting checks and reporting maintenance or health and safety issues.
• Coordinating contractor attendance and ensuring works are completed with minimal disruption.
• Maintaining a polished front-of-house environment, from presentation standards to noticeboard updates.
• Completing daily logs, incident reports and thorough shift handovers.

WHO THIS ROLE IS FOR

• You’re a natural host with a calm, confident manner and a genuine passion for service.
• You notice the small details, take pride in presentation and follow procedures precisely.
• You stay composed under pressure, prioritising effectively and solving problems with initiative.
• You’re tech-comfortable, learning new systems quickly and keeping accurate digital records.
• You’re a supportive team player who communicates clearly and builds positive relationships.

EXPERIENCE THAT HELPS

• Previous concierge or front-of-house experience in residential, hotel or luxury retail settings.
• A background in customer service or security where service and safety go hand-in-hand.
• Familiarity with building management systems, access control and incident reporting.
• Experience coordinating contractors, deliveries and amenity bookings.
• Local knowledge of the Paddington area and transport links to assist residents and guests.

WHAT WE OFFER

• 16 plus BH days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your approach to five-star service, problem-solving in real scenarios, building safety awareness and clear communication

We aim to complete the process within two to three weeks and communicate clearly throughout.

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