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HEAD CONCIERGE
- Rendall & Rittner £32,000 - £33,000 Discovery Dock West - E14 9RT 4 on, 4 off
DEVELOPMENT DETAILS
Youll be the face of a luxury residential community in the heart of Canary Wharf, home to around 200 apartments and a discerning resident mix of professionals and families. The development benefits from a 24-hour concierge, high-spec leisure facilities including gym, pool and spa, and secure parking, creating a premium, hotel-style environment. With South Quay DLR, Canary Wharf Underground and the Elizabeth line close by, the setting is fast-paced, well-connected and service-ledideal for a Head Concierge who enjoys delivering exceptional experiences in a polished front-of-house environment.
ROLE EXPECTATIONS
You will lead the concierge function, setting the tone for five-star service at reception while coordinating a small team to keep operations smooth and secure. Most days youll balance people-focused front-of-house duties with behind-the-scenes coordinationmanaging deliveries, contractors, resident requests and building standardswhile acting as the go-to point for queries and escalation.
WHAT SUCCESS LOOKS LIKE
- Residents consistently praise the concierge team for responsive, friendly and solution-focused service.
- The reception and lobby present flawlessly at all times with clear standards and checklists followed.
- Rosters, handovers and daily logs are accurate, timely and support seamless 24/7 coverage.
- Incidents, access control and health and safety procedures are managed calmly and by the book.
- Contractors and deliveries are coordinated without disruption to residents or security.
- Team members are well-briefed, supported and continuously improving through your coaching.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Leading by example at the front desk: welcoming residents and visitors and resolving queries quickly.
- Overseeing team shifts, handovers, daily briefings and allocating tasks to meet service priorities.
- Managing parcel rooms, key control, access passes and vigilant lobby and CCTV monitoring. xgikmsk
- Coordinating bookings for amenities, move-ins/outs, parking and resident services.
- Liaising with contractors and the building management team to sche Please click on the apply button to read the full job description
Head Concierge in Canary Wharf employer: Rendall & Rittner
Rendall & Rittner is an exceptional employer, offering a vibrant work culture where teamwork and community engagement thrive. As a Maintenance Manager, you'll enjoy competitive salary packages, opportunities for professional development, and the chance to make a real impact in a picturesque riverside setting, ensuring residents feel at home in their community.
