STRATEGIC OPERATIONS MANAGER
Rendall & Rittner • Competitive • Office Based - London (Vauxhall)
ROLE OVERVIEW
You will play a pivotal role in shaping how our property management operation delivers for residents, clients and colleagues. Balancing strategic thinking with hands-on execution, you will optimise processes, uplift service quality and drive consistent performance across a diverse London portfolio.
Working closely with Directors, Property Managers and central functions, you will lead operational initiatives that enhance efficiency, compliance and customer satisfaction. Your calm professionalism and ability to turn data into action will ensure our teams have the clarity, tools and support to excel.
ROLE EXPECTATIONS
You will turn strategic goals into practical plans, coordinating people, processes and partners to deliver measurable improvements. Most days you’ll be prioritising initiatives, removing blockers, aligning stakeholders, and ensuring operational disciplines are followed consistently across sites.
WHAT SUCCESS LOOKS LIKE
Portfolio KPIs consistently achieved or exceeded, with clear action plans for any variances.
Resident and client satisfaction scores improved and sustained through visible service enhancements.
Efficient, standardised processes embedded, documented and adopted across teams.
Risk, compliance and H&S are proactively managed with audit-ready records and swift corrective actions.
Projects delivered on time and on budget, with transparent reporting and quantifiable outcomes.
Teams feel supported, informed and accountable, with strong cross-functional collaboration.
HOW YOU'LL SPEND MOST OF YOUR TIME
Leading operational improvement projects that streamline workflows, systems and reporting.
Reviewing performance data, spotting trends and implementing corrective or preventative actions.
Partnering with Property Managers to strengthen site operations, supplier delivery and resident experience.
Overseeing risk, compliance and H&S routines, ensuring timely inspections, actions and documentation.
Coordinating mobilisations, changes and handovers to protect service continuity and standards.
Communicating priorities, progress and results to stakeholders, creating alignment and momentum.
WHO THIS ROLE IS FOR
You combine strategic thinking with practical delivery, turning insights into sustainable change.
You’re a confident stakeholder manager who builds trust and challenges constructively.
You thrive in a fast-paced environment, prioritising effectively and keeping a steady hand under pressure.
You’re data-informe...
Strategic Operations Manager employer: Rendall & Rittner Careers
Rendall & Rittner is an exceptional employer, offering a vibrant work environment in the heart of Canary Wharf, where you can thrive as a Maintenance Operative. With a strong commitment to employee development, competitive benefits including a pension scheme and fully funded training opportunities, and a culture that prioritises professionalism and teamwork, you'll find meaningful and rewarding employment while contributing to a premium residential community. Join us and be part of a company recognised for its high standards and dedication to both staff and residents.
Contact Details:
Rendall & Rittner Careers Recruitment Team
