At a Glance
- Tasks: Lead day operations, ensuring outstanding service and safety for residents and guests.
- Company: Join Rendall & Rittner, a top property management company in the UK.
- Benefits: Enjoy 16 days holiday, pension scheme, and discounts on travel and entertainment.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real impact in a vibrant community while developing your leadership skills.
- Qualifications: Experience in customer-focused environments and familiarity with H&S procedures preferred.
The predicted salary is between 33750 - 41250 £ per year.
- DAY DUTY MANAGER
- Rendall & Rittner • 36960 • Kidbrooke Village - SE3 9BU • 4 days on, 4 days off 1000-2200
- DEVELOPMENT DETAILS
You’ll be part of a landmark community of around 1,500 luxury homes set within 86 acres of beautifully landscaped parkland in South East London—recognised with the Sir David Attenborough Award for its biodiversity and green spaces.
With Kidbrooke station less than a ten-minute walk away, the development attracts a diverse mix of residents who value calm surroundings with swift connections to Central London and Canary Wharf.
Your working day will be spent in a vibrant, high-end environment where service, safety and community feel go hand-in-hand.
ROLE EXPECTATIONS
You will lead day operations on site, ensuring residents, guests and contractors receive outstanding service while the estate remains safe, compliant and running smoothly.
You’ll coordinate a small team, oversee inspections and reporting, and respond swiftly to incidents or enquiries with practical, people-first solutions.
- WHAT SUCCESS LOOKS LIKE
- Residents feel known, supported and confident in the service you deliver.
- The development remains safe and compliant, with accurate, timely H&S records.
- Incidents are handled calmly, decisively and documented to a high standard.
- Your team is engaged, well-briefed and consistently follows agreed SOPs.
- Contractors are well-managed, with permits, RAMS and works completed safely.
- Communication is clear, proactive and solutions-focused across all stakeholders.
- HOW YOU'LL SPEND MOST OF YOUR TIME
- Leading and supporting the on-site team, running briefings and allocating tasks.
- Being the main point of contact for residents, handling enquiries and complaints professionally.
- Conducting regular estate and H&S inspections, logging actions and following through to resolution.
- Coordinating contractors, permits to work and access, and monitoring quality of works.
- Managing incidents and emergencies, liaising with external services where required.
- Keeping accurate records and reports updated across systems and handover notes.
- WHO THIS ROLE IS FOR
- You put people first and take pride in delivering calm, courteous and effective service.
- You’re a pragmatic problem-solver who stays composed and decisive under pressure.
- You lead by example, setting clear standards and supporting your team to succeed.
- You’re detail-driven, organised and comfortable with systems, logs and compliance.
- You care about creating a safe, welcoming environment and a strong sense of community.
EXPERIENCE THAT HELPS
- Experience in residential estates, hotels or premium customer-focused environments.
- Familiarity with H&S procedures, site inspections, risk awareness and incident response.
- Exposure to contractor coordination, permits to work and basic building operations.
- Comfortable using property or facilities systems for logging, reporting and handovers.
- A full clean UK driving licence to support occasional valet duties.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
- ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.
Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement.
Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
- HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your approach to resident service, H&S/compliance ownership, incident management and team leadership
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Day Duty Manager in London employer: Rendall & Rittner Careers
Rendall & Rittner is an exceptional employer, offering a vibrant work environment in the heart of Canary Wharf, where you can thrive as a Maintenance Operative. With a strong commitment to employee development, competitive benefits including a pension scheme and fully funded training opportunities, and a culture that prioritises professionalism and teamwork, you'll find meaningful and rewarding employment while contributing to a premium residential community. Join us and be part of a company recognised for its high standards and dedication to both staff and residents.
Contact Details:
Rendall & Rittner Careers Recruitment Team
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