Area Director in London

• AREA DIRECTOR
• Rendall & Rittner • Competitive • Hybrid - London (Vauxhall)

ROLE OVERVIEW

You will lead and inspire a high-performing team of around 20 people, with Property Team Managers as your direct reports.

You’ll set clear standards, create a culture of accountability and care, and ensure your team has the tools, coaching, and confidence to deliver outstanding service across a varied residential portfolio.

You’ll be an adept stakeholder manager, comfortable working with a wide range of clients and partners, including developer landlords, RTMs and RMCs.

With excellent people skills you will bring a proactive, solutions-focused approach, guiding your teams through operational challenges and continuous improvement to achieve exceptional outcomes for residents and clients.

ROLE EXPECTATIONS

You will spend most days steering the performance of your area—meeting with Property Team Managers, support teams and clients, reviewing service delivery and resolving escalations.

You’ll build strong relationships with client boards, ensure compliance and operational excellence, and coach your team to raise standards, streamline processes, and deliver consistently great resident experiences.

• WHAT SUCCESS LOOKS LIKE
• Property Team Managers are confident, supported, and accountable, with clear goals and measurable performance improvements across their teams.
• Clients, including RTMs and RMCs, rate service highly, with strong retention and positive feedback on responsiveness and value.
• Operational KPIs, budget targets, and compliance standards are consistently achieved or exceeded across your area.
• Escalations are rare and resolved quickly, with root causes addressed and processes improved to prevent recurrence.
• Stakeholder communication is timely, transparent, and tailored, building trust and influence at every level.
• A culture of coaching and continuous improvement is embedded, with clear development plans and succession pipelines.
• HOW YOU'LL SPEND MOST OF YOUR TIME
• Leading, coaching and developing Property Team Managers through regular 1:1s, team meetings, and structured feedback.
• Building strong relationships with RTM and RMC boards, attending key meetings, and providing insightful, proactive guidance.
• Reviewing performance dashboards, budgets, and compliance reports, and taking timely action to address risks and gaps.
• Overseeing complex issues and escalations, collaborating with internal specialists to deliver swift, resident-focused resolutions.
• Driving process improvements and standardisation to enhance efficiency, quality, and consistency across the area.
• Partnering with internal teams (finance, H&S, procurement, systems) to support delivery and unlock better outcomes, reporting into your Divisional Director.
• WHO THIS ROLE IS FOR
• You are a people-first leader who sets clear standards, coaches effectively, and holds teams to account with empathy and fairness.
• You are highly credible with client boards and stakeholders, able to influence, challenge constructively, and build long-term trust.
• You are commercially aware and operationally disciplined, with a knack for turning data and KPIs into action and results.
• You stay calm under pressure, solve problems at pace, and focus on preventing issues through smart processes and planning.
• You enjoy continuous improvement—spotting opportunities, simplifying complexity, and elevating the resident experience.

EXPERIENCE THAT HELPS

• Leading multi-site or regional operations with Property Team Managers as direct reports in a service-focused environment.
• Working closely with developers, RTMs and RMCs, including board reporting, AGMs, and governance.
• Managing budgets, service charge frameworks, and supplier performance to deliver strong value and compliance.
• Implementing operational change, standardising processes, and embedding performance frameworks.
• Handling high-stakes client escalations and negotiations with a calm, solutions-focused approach.

WHAT WE OFFER

• Competitive salary
• Discretionary bonus
• 25 days holiday plus bank holidays, with the option to buy or sell holiday
• Salary sacrifice scheme
• Private healthcare (subject to seniority or 3 years' service), life assurance
• Telus Health wellbeing platform
• Free eye tests and Cycle to Work scheme
• Enhanced maternity and paternity pay (service-dependent)
• Fully funded training and professional development
• Long service reward, from 5 years' service
• Employee referral scheme, up to £1,500
• Staff social events
• ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.

Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement.

Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

• HOW WE HIRE
• Initial conversation with our talent team
• Interviews focused on leadership capability, client and stakeholder management, operational rigour, and your approach to coaching, problem-solving and continuous improvement

We aim to complete the process within two to three weeks and communicate clearly throughout

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.