At a Glance
- Tasks: Deliver outstanding customer service and resolve enquiries with empathy and efficiency.
- Company: Join a friendly, fast-paced team at Rendall & Rittner in Woolwich, London.
- Benefits: Competitive salary and the chance to make a real difference in customer experiences.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be the voice that shapes how customers feel about our services every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24098 - 29453 £ per year.
We're looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner's Head Office in Woolwich, London. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time.
You'll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.
ROLE EXPECTATIONS
This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once. You'll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. You'll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.
WHAT SUCCESS LOOKS LIKE
You'll be successful in this role if:
- Customers feel heard, supported and satisfied with every interaction
- Queries and complaints are resolved promptly and professionally
- You spot opportunities to improve the customer experience and share them with your team
- You contribute positively to team performance and the culture of the department
HOW YOU'LL SPEND MOST OF YOUR TIME
Most days, you'll be:
- Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly
- Maintaining clear, empathetic communication – ensuring customers always feel heard and supported
- Thinking creatively to solve customer problems and prevent issues from escalating
- Collaborating with colleagues to deliver a seamless service experience
- Staying up to date on Rendall & Rittner's services
Customer Experience Advisor employer: Rendall & Rittner Careers
Rendall & Rittner is an exceptional employer, offering a vibrant work environment in the heart of Canary Wharf, where you can thrive as a Maintenance Operative. With a strong commitment to employee development, competitive benefits including a pension scheme and fully funded training opportunities, and a culture that prioritises professionalism and teamwork, you'll find meaningful and rewarding employment while contributing to a premium residential community. Join us and be part of a company recognised for its high standards and dedication to both staff and residents.
Contact Details:
Rendall & Rittner Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rendall & Rittner Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rendall & Rittner Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rendall & Rittner Careers:Your cover letter is your chance to shine! Tell us why you want to work at Rendall & Rittner Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rendall & Rittner Careers!
How to prepare for a job interview at Rendall & Rittner Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
