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For Companies At a Glance
- Tasks: Lead a team to provide exceptional concierge services and enhance resident experiences.
- Company: Join Rendall & Rittner, a top-notch property management company.
- Benefits: Enjoy a fantastic salary package and flexible working hours.
- Why this job: Take on a rewarding challenge and make a real difference in residents' lives.
- Qualifications: Experience in hospitality or customer service is a plus.
- Other info: Work in a dynamic environment with great career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge!
Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package.
Position: Head Concierge
Location: Angel on the Green, 25 Essex Road, London, N1 2SD
Working Hours: 4 days on, 4 days off 0700 – 1900
Salary: £30,000 per annum (depending on experience)
Contract: A permanent position that offers stability and room for growth.
Why Rendall & Rittner:
- Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
- Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
- Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
- Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
- Time Off: Enjoy 16 days of holiday plus national holidays.
- Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team.
- Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *
- Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
- Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
- Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
- Development Details:
This role will be based in Islington. A development which consists of 97 lavish apartments, including 5 stunning penthouses and set around a new urban square with underground parking, landscaped gardens, and an Esporta Health club.
Key Responsibilities
- Leading the onsite team, ensuring policies and procedures are being followed. Providing any additional support with training, development, guidance and reporting any issues to the relevant parties.
- Managing the front desk in a hands-on role, this includes concierge duties such as managing parcels, issuing keys, responding to resident queries and complaints in a timely and professional manner.
- Support with the day-to-day operational running of the estate, ensuring high site standards and the deliverance of exceptional customer service and the implementation of SOPs.
- Managing the onsite team to include appraisals, one to ones, performance management, training and development and any other staffing matters as required.
- Carrying out health and safety inspections, daily audits, plant room checks and reporting as required. Also, ensuring any action points are attended to in a timely manner.
- Overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS).
- Ensure the estate meets all Health and Safety Standards including cleanliness.
- Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion.
- Undertake the general duties as required by management and in accordance with industry best practise.
How to Apply
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Ref #LI-AW1
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary.
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Head Concierge employer: Rendall and Rittner
Contact Detail:
Rendall and Rittner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rendall & Rittner on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common concierge scenarios. Think about how you’d handle tricky situations and be ready to share your experiences with us.
✨Tip Number 3
Show off your personality! When we meet, let your passion for customer service shine through. Being personable can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head Concierge role. Highlight your relevant experience in property management and customer service, as these are key for us at Rendall & Rittner.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Share why you want to join us and how your skills align with our values and the responsibilities of a Head Concierge.
Showcase Your Soft Skills: As a Head Concierge, communication and problem-solving skills are crucial. Use your application to demonstrate these abilities through examples from your past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Rendall and Rittner
✨Know the Company Inside Out
Before your interview, make sure you research Rendall & Rittner thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Head Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and aligns with the high standards expected in a concierge role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Head Concierge role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
