At a Glance
- Tasks: Deliver outstanding customer service and resolve enquiries with empathy and efficiency.
- Company: Join Rendall & Rittner, a leading property management company with a people-first approach.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and professional development.
- Other info: Dynamic work environment with opportunities for career growth and paid sabbaticals.
- Why this job: Make a positive impact on customer experiences while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
The predicted salary is between 27000 - 33000 £ per year.
We're looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner's Head Office in Woolwich, London. This is a role for someone who genuinely cares about people - someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time. You'll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.
ROLE EXPECTATIONS
This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once. You'll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. You'll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.
WHAT SUCCESS LOOKS LIKE
- Customers feel heard, supported and satisfied with every interaction
- Queries and complaints are resolved promptly and professionally
- You spot opportunities to improve the customer experience and share them with your team
- You contribute positively to team performance and the culture of the department
HOW YOU'LL SPEND MOST OF YOUR TIME
- Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly
- Maintaining clear, empathetic communication - ensuring customers always feel heard and supported
- Thinking creatively to solve customer problems and prevent issues from escalating
- Collaborating with colleagues to deliver a seamless service experience
- Staying up to date on Rendall & Rittner's services and using customer feedback to help improve the experience
- Participating in training sessions and continuously developing your skills
WHO THIS ROLE IS FOR
- Is passionate about delivering exceptional customer service and making a positive impact
- Has excellent communication skills - confident, clear and professional on the phone and in writing
- Is a natural problem solver who thinks quickly and stays calm under pressure
- Thrives in a team environment and enjoys sharing knowledge to achieve common goals
- Is driven to build lasting relationships and consistently improve customer satisfaction
WHAT WE OFFER
- Competitive salary and discretionary bonus
- 25 days' holiday plus bank holidays
- Private medical insurance, life assurance and enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme and employee assistance programme
- Discounts across travel, entertainment, dining, shopping, health and fitness
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
Initial conversation with our talent team. Interview focused on experience, judgement and approach. We aim to complete the process within two to three weeks and communicate clearly throughout. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Customer Experience Advisor employer: Rendall and Rittner
Rendall & Rittner is an exceptional employer, offering a supportive and professional work environment in the vibrant riverside community of Wandsworth. With a strong focus on employee development, you will benefit from fully funded training opportunities and a comprehensive employee assistance programme, ensuring your growth and well-being are prioritised. Join a team that values high standards, clear communication, and a commitment to excellence, all while enjoying the perks of a competitive holiday allowance and access to various discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rendall and Rittner. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rendall and Rittner before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rendall and Rittner:Your cover letter is your chance to shine! Tell us why you want to work at Rendall and Rittner specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rendall and Rittner!
How to prepare for a job interview at Rendall and Rittner
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
