At a Glance
- Tasks: Lead the Service and Parts operation, ensuring top-notch customer experience and profitability.
- Company: Join Renault Enfield, a leading automotive dealership with a strong team culture.
- Benefits: Competitive salary, vehicle schemes, generous leave, and excellent training opportunities.
- Other info: Enjoy career growth and a supportive team atmosphere.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience as an Aftersales or Service Manager in a franchised dealership is essential.
The predicted salary is between 40500 - 49500 £ per year.
Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield. This is a significant management opportunity within one of our established London dealerships, overseeing a sizeable Aftersales operation that supports retail, fleet, and commercial vehicle customers.
You will be responsible for the performance, profitability, customer experience, and day-to-day leadership of both the Service and Parts departments, working closely with the Head of Business and wider management team to deliver strong operational results and excellent customer outcomes.
The operation includes an established workshop consisting of Technicians, customer-facing Service Advisors, additional support staff, and a Parts Department, giving the successful candidate responsibility for a substantial Aftersales operation across Service and Parts.
What You'll Do
- Deliver Service and Parts budgets, profitability targets, and operational performance measures
- Lead, coach, and develop Service, Parts, and Workshop colleagues to maximise productivity, efficiency, and customer satisfaction
- Monitor departmental KPIs, warranty performance, work in progress, stock management, and commercial activity to support strong business performance
- Maintain manufacturer standards, audit readiness, Health & Safety compliance, and Renault Retail Group operating procedures
- Support customer retention, complaint resolution, and overall customer experience across all Aftersales activities
- Work closely with the leadership team to drive continuous improvement and departmental growth
What We're Looking For
We're keen to hear from candidates with current or recent experience as an Aftersales Manager or Service Manager within a franchised automotive dealership environment. You should have experience leading a workshop operation of 9 or more Technicians, alongside customer-facing Aftersales teams, and taking responsibility for profitability, productivity, customer satisfaction, and departmental performance. Strong commercial awareness, people-management skills, and the ability to coach and develop colleagues are essential.
Experience managing Parts operations alongside Service would be advantageous, although applicants will principally be assessed on the scale, performance, and leadership of their Service operation. Familiarity with CDK Drive, Kerridge, Keyloop, ADP Autoline, or similar dealer management systems would be advantageous.
Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role.
Hours & Pay
Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break. 45 hours per week. As a member of the dealership leadership team, occasional additional support may be required to assist operational requirements, including Saturday morning cover during periods of annual leave or unforeseen staff absence. Basic salary is £52,000 pa, with an OTE of £65,000 pa that is achievable and regularly reached, plus access to Renault Retail Group's vehicle schemes. Our bonus structure rewards departmental profitability, customer satisfaction, commercial performance, cash flow management, and individual objectives related to the remit.
Company Benefits
We believe our benefits package is second to none, combining industry-leading vehicle schemes, excellent training opportunities, and a wide range of benefits designed to support both your professional and personal life.
- Access to a tax-efficient new car scheme (ECOS/ECOP)
- High-spec insured vehicles available, e.g. Clio from £75 per month; vehicles replaced annually
- Family Car Scheme available for close family members from £130 per month, including insurance
- Eligibility applies after probation for the first vehicle, with a second vehicle available after 12 months' service
- Vehicles replaced annually
- Car insurance included on both schemes
- 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
- Pension scheme with life assurance and permanent health insurance
- Staff discounts on vehicles, parts, servicing, and accessories
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Excellent manufacturer training and clear career development opportunities
- Cycle to Work scheme, including e-bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Eye test voucher scheme
How to Apply
Click Apply and follow the instructions to upload your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
Aftersales Manager, Enfield Dealership employer: Renault UK
Renault Romford is an excellent employer, offering a dynamic work culture where teamwork and customer satisfaction are at the forefront. With opportunities for professional growth and a modern showroom environment, employees benefit from a competitive salary, company car, and the chance to work with innovative electric and hybrid vehicles. Join us to be part of a supportive team that values your contributions and fosters career development.
