Workshop Controller in Felixstowe

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Renault Trucks Felixstowe is looking for an experienced Workshop Controller to manage the workshop. You will be experienced in supervising colleagues along with the control of work going through the workshop; a Retail Dealership workshop background is desirable.

Hours: Monday to Friday 42.5 hours - 08:00-17:00

As the most senior colleague below the Dealerpoint Manager, the Workshop Controller's core role is to proactively manage the customers’ journey from planning, arrival, quality of work through to Invoice / Claim closure. You will ensure that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance management of the team is a key part of the role along with dealing with employee issues on a day to day basis.

Skills And Experience:

• HGV workshop experience at supervisor or above level
• Employee (Technician) management / supervisory skills and experience
• Identifying employee ongoing training needs
• Reporting workshop KPI's
• Budgeting and planning of workshop productivity / efficiency
• Customer facing experience with the ability to problem solve
• Working with the CSR to ensure open lines of communication
• Ideally a level 3 HGV Technician qualification

Benefits:

• 25 days holiday and rising with service
• Pension scheme - 7% matched
• Healthcare Cash Back Scheme
• Employee discounts across Retailers, Cinemas, Services
• Cycle to Work Scheme

Renault Truck Commercials is an Equal Opportunities Employer.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.