At a Glance
- Tasks: Process invoices accurately for warranty, contract, and retail work in a fast-paced environment.
- Company: Renault Trucks, part of the Volvo Group UK, known for its supportive culture.
- Benefits: Pension scheme, health care plan, generous holiday allowance, and exclusive discounts.
- Other info: Great career growth opportunities and enhanced family-friendly policies.
- Why this job: Join a dynamic team and make a real impact on customer service and invoicing.
- Qualifications: Intermediate Microsoft Office skills and a passion for outstanding customer service.
Renault Trucks – Volvo Group UK
Location: Bellshill, Scotland (Full time)
Renault Trucks, part of Volvo Group UK, is looking for a highly organised and detail‑oriented Warranty, Contract & Retail Invoicer to join our Aftersales team in Bellshill. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast‑paced environment. You'll play a key role in ensuring vehicle repairs and maintenance work are invoiced accurately and efficiently while supporting both customers and internal teams.
What You Will Do
- Processing invoices accurately and on time for warranty, contract, maintenance, repair and retail work.
- Translating job card information into chargeable invoice items using the correct operation codes.
- Ensuring warranty and contract claims are submitted in line with manufacturer procedures and standards.
- Managing and maintaining work in progress in line with departmental targets.
- Reviewing and resolving warranty and contract claim errors and rejected transactions.
- Managing sublet invoicing and supporting dealer partners.
- Applying appropriate environmental and sundry charges where required.
- Providing excellent customer service to both internal and external customers.
- Handling telephone enquiries professionally and efficiently.
- Supporting colleagues and assisting other departments when required.
- Working in accordance with Volvo Group UK's health, safety, quality and environmental standards.
What's in it for you?
- Pension scheme: Matched up to 5% of your salary, including death in service cover.
- Health Care Plan: Benefit from a free comprehensive health care plan provided by BHSF for you and your family.
- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well‑being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
- Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.
- Enhanced family‑friendly policies: We value work‑life balance and offer enhanced family‑friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5‑week paternity leave.
Skills & Experience
- Intermediate Microsoft Office skills and good IT literacy.
- A passion for delivering outstanding customer service.
- Previous invoicing, administration or automotive industry experience would be advantageous, although not essential.
We value your data privacy and therefore do not accept applications via mail.
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Warranty, Contract & Retail Invoicer in Bellshill employer: Renault Trucks
Renault Trucks in West Thurrock is an exceptional employer, offering a dynamic work environment where your skills as a Nightshift HGV Technician can truly shine. With a strong focus on employee development, including tailored training plans and exposure to cutting-edge EV technology, you will have ample opportunities for growth. Enjoy competitive compensation, generous holiday allowances, and a supportive culture that values your contributions to sustainable transport solutions.
