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- Tasks: Assist customers with vehicle parts and service bookings while ensuring a tidy and efficient workspace.
- Company: Join a leading dealership with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 25 days holiday, pension contributions, healthcare cashback, and exclusive discounts.
- Why this job: Be part of a dynamic team in a modern environment, making a real difference for customers.
- Qualifications: Knowledge of vehicle parts and experience in a dealership front of house is essential.
- Other info: Great career progression opportunities in a supportive and innovative workplace.
The predicted salary is between 31000 - 35000 £ per year.
Our Depots are strategically situated across the South of England and Wales, delivering expert knowledge and support.
Parts & Service Advisor – Tipton Van Centre
45 hours a week, 3 week rotating pattern:
- Monday to Friday: 0700 – 1630
- 0730 – 1700
- 0830 – 1800
Paying between £31,000 and £35,000 dependent on previous HGV dealership experience.
Operating within the newly opened Van Centre (Hobart Rd, DY4 9LE), you will be part of a team developing and sustaining superior performance in Parts with some service reception tasks.
Core Responsibilities:- Parts:
- Ensure customer orders are taken and supplied to the correct specification.
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
- Maintain an efficient filing and retrieval system.
- Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
- Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.
- Wear personal protective equipment (PPE) when must be worn.
- Service:
- Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly demeanor when booking in their vehicle, relaying back costs and information from their service and inspections etc.
- Updating the customer throughout with timelines and costs where applicable.
- Ensure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
- Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.
- Knowledge of vehicle parts essential with dealership front of house experience.
- To be able to competently use desktop PC and associated software & systems.
- 25 days holiday rising with service.
- Pension scheme with employer matched contribution of up to 5%.
- Healthcare cash back scheme.
- Discounts across retailers, cinemas and theme parks.
- Discount on Arval Contract Hire cars.
Parts and Service Advisor ( Tipton) employer: Renault Truck Commercials Ltd
Contact Detail:
Renault Truck Commercials Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts and Service Advisor ( Tipton)
✨Tip Number 1
Get to know the company! Research Renault Truck Commercials and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. As a Parts and Service Advisor, you'll be interacting with customers regularly. Role-play scenarios with friends or family to boost your confidence in handling inquiries and providing information.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at the Tipton Van Centre.
We think you need these skills to ace Parts and Service Advisor ( Tipton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with vehicle parts and front of house service. We want to see how your skills match the role, so don’t be shy about showcasing your dealership experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Parts and Service Advisor role. Share specific examples of your past experiences that relate to the job description.
Show Your Personality: We love a friendly demeanour! When writing your application, let your personality come through. A touch of warmth and professionalism can make a big difference in how we perceive you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Renault Truck Commercials Ltd
✨Know Your Parts
Brush up on your knowledge of vehicle parts before the interview. Being able to discuss specific components and their functions will show that you’re serious about the role and understand the industry.
✨Customer Service Skills Matter
Prepare examples of how you've provided excellent customer service in the past. This role involves greeting customers and relaying important information, so demonstrating your ability to communicate effectively is key.
✨Familiarise Yourself with Health and Safety Policies
Since the job requires adherence to health and safety policies, make sure you understand the basics. You might be asked how you would handle certain situations, so having this knowledge will give you an edge.
✨Dress the Part
Even though it’s a parts and service role, first impressions count! Dress smartly and professionally for the interview to reflect the image of an efficient and modern Retail Dealer point.
