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- Tasks: Assist customers with parts queries and ensure efficient order processing.
- Company: Join Renault Trucks, a leader in the automotive industry.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts on various retailers.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Experience in vehicle parts and strong communication skills required.
- Other info: Opportunity for professional development and career growth.
Working within Renault Trucks you will be part of a team developing and sustaining superior performance in parts with face to face customer liaison.
Mon-Fri 44 hours. Mon-Fri 0800 – 18.00 (1 hr lunch) with alternate Saturday mornings (8-12) paid at time and a half. Paying up to £35,000 DOE and a full UK driving licence is required.
Core Responsibilities:- Front of House counter sales and dealing with customer parts queries.
- Ensure customer orders are taken and supplied to the correct specification.
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
- Maintain an efficient filing and retrieval system.
- Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
- Work with the team to ensure a strong top team ethos.
- Ensure that you conduct yourself in a business-like and professional manner.
- Assist with maintaining a clean and professional Service and Parts area.
- Attend any training or development activity that is made available.
- Vehicle Parts experience a must.
- To be able to effectively communicate at all levels both written and verbally.
- To be able to develop or work in developing new or enhancing existing processes.
- To be able to competently use GDS and associated software & systems.
- To be able to competently use desktop PC and associated software & systems.
- 25 days holiday rising with service.
- Pension scheme with employer matched contribution of up to 5%.
- Healthcare cash back scheme.
- Discounts across retailers, cinemas and theme parks.
- Discount on Arval Contract Hire cars.
Parts Advisor employer: Renault Truck Commercials Ltd
Contact Detail:
Renault Truck Commercials Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Research Renault Trucks and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you'll be dealing with customers face-to-face. Role-play with a friend or family member to get comfortable with handling queries and providing solutions on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Renault Trucks.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a moment to really digest the job description. It’s packed with details about what we’re looking for in a Parts Advisor, so make sure you understand the core responsibilities and required competencies.
Tailor Your Application: When writing your application, don’t just send a generic CV. Highlight your vehicle parts experience and any relevant skills that match what we’ve outlined. Show us why you’re the perfect fit for our team!
Be Professional and Personable: Since this role involves face-to-face customer interaction, let your personality shine through in your application. We want to see that you can communicate effectively and maintain a professional demeanour, even in writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Renault Trucks!
How to prepare for a job interview at Renault Truck Commercials Ltd
✨Know Your Parts
Make sure you brush up on your vehicle parts knowledge before the interview. Familiarise yourself with common parts, their functions, and any specific products that Renault Trucks offers. This will show your passion for the role and help you answer technical questions confidently.
✨Customer Service Skills Shine
Since this role involves face-to-face customer interaction, prepare examples of how you've successfully handled customer queries in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to excellent service.
✨Team Player Mindset
The job requires a strong team ethos, so be ready to discuss your experience working in teams. Share specific instances where you collaborated effectively with colleagues to achieve a common goal, highlighting your ability to contribute positively to a team environment.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the business-like manner expected in the role. A neat appearance not only shows respect for the interviewers but also aligns with the professional image of the company.
