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- Tasks: Manage the workshop, ensuring quality service and efficient workflow.
- Company: Renault Trucks Felixstowe, a leader in the automotive industry.
- Benefits: Up to £50,000 salary, 10% bonus, 25 days holiday, and employee discounts.
- Why this job: Lead a dynamic team and optimise workshop productivity while making a real impact.
- Qualifications: HGV workshop experience and strong supervisory skills required.
- Other info: Equal Opportunities Employer with great career development prospects.
Renault Trucks Felixstowe is looking for an experienced Workshop Controller to manage the workshop. You will therefore be experienced in supervising colleagues along with the control of work going through the workshop, and a Retail Dealership workshop background is desirable.
Offering a basic up to £50,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.
Hours: Monday to Friday 42.5 hours. As the most senior colleague below the Dealerpoint Manager, the Workshop Controller's core role is to proactively manage the customers’ journey from planning, arrival, quality of work through to Invoice / Claim closure. You will ensure that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.
The motivation, personal development and performance management of the team is a key part of the role along with dealing with employee issues on a day-to-day basis.
Skills and Experience:- HGV workshop experience at supervisor or above level
- Employee (Technician) management / supervisory skills and experience
- Identifying employee ongoing training needs
- Reporting workshop KPI's
- Budgeting and planning of workshop productivity / efficiency
- Customer facing experience with the ability to problem solve
- Working with the CSR to ensure open lines of communication
- Ideally a level 3 HGV Technician qualification
- 25 days holiday and rising with service
- Pension scheme - 7% matched
- Healthcare Cash Back Scheme
- Employee discounts across Retailers, Cinemas, Services +++
- Cycle to Work Scheme
Renault Truck Commercials is an Equal Opportunities Employer.
Workshop Controller in Felixstowe employer: Renault Truck Commercials Ltd.
Contact Detail:
Renault Truck Commercials Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with HGV workshops. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your workshop management skills. Be ready to discuss how you've handled team dynamics and improved productivity in previous roles. We want to see your passion for leading a team and optimising workshop performance!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled customer issues or improved processes in the workshop. This will demonstrate your ability to manage customer expectations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Workshop Controller in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in workshop management and supervisory roles. We want to see how your skills align with the Workshop Controller position, so don’t be shy about showcasing your HGV workshop experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've managed teams and improved workshop productivity in the past. We love a good story!
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully dealt with customer issues or improved processes. We’re looking for someone who can manage expectations and keep things running smoothly, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Renault Trucks Felixstowe!
How to prepare for a job interview at Renault Truck Commercials Ltd.
✨Know Your Workshop Inside Out
Before the interview, make sure you’re familiar with the specific operations of a workshop. Understand the key performance indicators (KPIs) that are important for a Workshop Controller and be ready to discuss how you’ve managed these in your previous roles.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be managing a team. Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where you identified training needs or resolved employee issues effectively.
✨Demonstrate Customer Focus
Be ready to talk about your experience in managing customer expectations and problem-solving. Share specific examples of how you’ve ensured customer satisfaction while maintaining workshop productivity and profitability.
✨Prepare for Technical Questions
Brush up on your HGV knowledge and be prepared to answer technical questions related to workshop processes and standards. This will show that you not only have supervisory skills but also a solid understanding of the technical side of the job.
