At a Glance
- Tasks: Manage workshop operations, ensuring quality service and timely invoicing.
- Company: Renowned Renault Trucks dealer in Faversham, Kent.
- Benefits: Up to £50,000 salary, 10% KPI bonus, matched pension, and 25 days holiday.
- Other info: Opportunity for personal development and career progression.
- Why this job: Join a successful team and lead in a dynamic workshop environment.
- Qualifications: HGV Workshop Controller experience and relevant qualifications required.
Workshop Controller – Faversham, Kent
This is a newly created position recognising the level of business success at Renault Trucks in Kent.
Summary of Role
As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure.
Ensure that CSR’s and Technician Supervisors are working in line with the standard OTI process.
Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate.
Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.
The motivation & personal development of the team, effective competence development, succession planning and dealing with employee issues on a day to day basis
We are offering a great package of
- up to £50,000 DOE with a 10% KPI bonus
- 7% matched pension
- 25 days plus BH rising with service
- workperks scheme – retailer discounts
- cash back health scheme
- Hours 45 hours 08.00 to 18.00 Monday to Friday – occasional Saturdays may be required
What we are looking for
- An experienced HGV Workshop Controller / Supervisor with HGV Workshop experience with:-
- A qualification – City and Guilds, NVQ 3 or equivalent in HGV Vehicle Technology
- Experience of working within a vehicle commercial workshop.
- Full knowledge of VOSA requirements and MOT testers manual.
- Knowledge / experience of leading teams
- Knowledge of workshop KPIs.
- IT literate to be able to use our sytsems and processes
Some of the Tasks
- Manage and plan workshop / support resources
- Support the CSR / Shift Supervisors
- Support the CSR as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
- Hold daily production meetings to Plan workload and resources
- Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified.
- Monitor staff performance versus role requirements and personal objectives and identify areas for development
- Perform periodic competence assessments
Workshop Controller in Faversham employer: Renault Truck Commercials Ltd.
Renault Trucks in Faversham, Kent, is an exceptional employer that values the success and growth of its team members. With a strong focus on employee development, competitive salary packages, and a supportive work culture, we ensure that our Workshop Controllers thrive in their roles while enjoying benefits like a matched pension scheme and generous holiday allowances. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can make a meaningful impact in the automotive industry.
Contact Details:
Renault Truck Commercials Ltd. Recruitment Team
