At a Glance
- Tasks: Help customers find the right parts and accessories while optimising sales.
- Company: Join Renault Swansea, a busy dealership with a focus on customer care.
- Benefits: Competitive salary, generous leave, staff discounts, and career progression opportunities.
- Other info: Enjoy a supportive work environment with training and development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience as a Parts Advisor, excellent communication skills, and a full UK driving licence.
The predicted salary is between 27500 - 31625 £ per year.
Renault Swansea is looking for an experienced Parts Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You'll be joining a Parts team that prides itself on providing excellent customer care.
Why join us
- A basic salary of £27,500 pa OTE £31,625 pa
- 33 days' annual leave including Bank Holidays (with the option to buy or sell additional days)
- Pension scheme with life assurance cover
- Share Incentive Scheme
- Brand new car on our Loan Plan Car scheme
- Staff discounts on vehicles, parts, servicing, and accessories
- Free Mortgage and pension advice seminars
- Cycle-to-Work scheme, including e-bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Opportunities to progress your career and excellent Manufacturer training
What you'll be doing
- Optimising the sale of all Parts and Accessory products to Retail and Trade Customers and the workshop
- Contacting distributors, fleet owners, trade outlets and shops to sell parts and accessories
- Satisfying all customer requirements and increasing all aspects of the parts business through direct selling
- Ensuring all customer queries are dealt with within required time frames
- Storing all parts correctly
- Stock management – assisting with warehouse duties, stock checking etc.
What you'll bring
- Previous experience in a Parts Advisor role preferably at a main dealer
- Excellent communication and negotiation skills
- Ability to deliver outstanding customer service
- Computer literate and ability to use online systems
- A full UK driving licence
Working pattern
You'll be working 40 hours per week Monday to Friday 8.30am-5.30pm with 1 hour for lunch. Saturday mornings 8:30am -12:30pm on a rota (an average of two per month but not guaranteed. Overtime paid)
Interested? Apply NOW
Parts Advisor in Swansea employer: Renault Retail Group
Renault Swansea is an exceptional employer that values its employees by offering a competitive salary, generous annual leave, and a comprehensive benefits package including a pension scheme and staff discounts. The supportive work culture fosters career growth through excellent manufacturer training and opportunities for progression, all within a vibrant dealership environment in Swansea that prioritises customer care and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Renault Swansea. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Knowing the ins and outs of parts and accessories will show you're serious about the Parts Advisor role and can help you stand out from the crowd.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've gone above and beyond for customers in the past. This is key for a role that prides itself on excellent customer care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Renault Swansea!
We think you need these skills to ace Parts Advisor in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Parts Advisor. Use keywords from the job description to show we’re looking for someone just like you!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about parts and customer service, and how your skills make you the perfect fit for our team.
Show Off Your Skills:Don’t forget to mention your communication and negotiation skills. We want to see how you’ve used these in previous roles to deliver outstanding customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Renault Retail Group
✨Know Your Parts
Brush up on your knowledge of automotive parts and accessories. Be ready to discuss specific products and how they benefit customers. This shows you’re not just familiar with the role but genuinely interested in helping customers find the right solutions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve gone above and beyond for a customer. Renault Swansea values excellent customer care, so demonstrating your ability to handle queries and resolve issues effectively will set you apart.
✨Familiarise Yourself with the Company
Do some research on Renault Swansea and their values. Understanding their commitment to customer service and the specifics of their Parts team will help you align your answers with what they’re looking for.
✨Practice Your Communication Skills
Since excellent communication is key for a Parts Advisor, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experience and skills.
