At a Glance
- Tasks: Guide customers through vehicle servicing, from booking to invoicing.
- Company: Join Renault Cardiff, part of the UK's largest dealer group for Renault, Dacia, and Alpine.
- Benefits: Enjoy a competitive salary, flexible working options, 25 days leave, and staff discounts.
- Other info: Full UK driving licence required; weekend work included.
- Why this job: Be part of a dynamic team with great career growth and a focus on customer service.
- Qualifications: Experience as a service advisor or receptionist in a dealership is essential.
The predicted salary is between 29120 - 34944 £ per year.
Renault Cardiff is looking for an experienced Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU). You'll be joining a Service team that prides itself on providing excellent customer care.
Why join us
- A basic salary of £29,870 pa OTE £37,344 pa (includes Saturday overtime)
- Access to a salary-sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
- A family new car scheme is available for close family members (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
- Car insurance is included on both of these car schemes
- 33 days' annual leave including Bank Holidays (with the option to buy or sell additional days)
- Pension scheme which includes permanent health insurance and death-in-service benefit schemes
- Share Incentive Scheme
- Staff discounts on vehicles, parts, servicing, and accessories
- Free Mortgage and pension advice seminars
- Cycle-to-Work scheme, including e-bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Opportunities to progress your career and excellent Manufacturer training
What you'll be doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
- Liaising with Technicians, keeping customers informed of their vehicle's progress throughout the day and gaining authority for extra work and invoicing
What you'll bring
- Previous experience in a Service Advisor role
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Assertive and able to handle difficult situations
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Working pattern
You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)
Interested? Apply NOW
AMRT1_UKTJ
Service Advisor in Cardiff employer: Renault Retail Group
Renault Cardiff is an exceptional employer, offering a dynamic work environment where employees are valued and supported in their professional growth. With competitive salaries, a generous benefits package including 25 days of annual leave, and opportunities for career advancement within the largest dealer group in the UK, our team enjoys a culture that prioritises flexibility and employee well-being. Join us in Cardiff, where your expertise as a Service Advisor will be recognised and rewarded in a thriving automotive community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Cardiff
✨Tip Number 1
Familiarise yourself with the Renault brand and its values. Understanding what makes Renault unique will help you connect with potential customers and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your knowledge of automotive service processes and customer service best practices. Being able to discuss these topics confidently will show that you're well-prepared and serious about the position.
✨Tip Number 3
Network with current or former employees of Renault Cardiff or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Make sure to highlight any experience you have with Kerridge, ADP Autoline, or CDK Drive in conversations or interviews. These systems are crucial for the role, and demonstrating your familiarity with them can set you apart from other candidates.
We think you need these skills to ace Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience as a service advisor or service receptionist. Include specific examples of how you've delivered excellent customer service and managed vehicle bookings.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role at Renault Cardiff. Mention your familiarity with automotive service processes and any experience with systems like Kerridge or ADP Autoline, as this will set you apart.
Highlight Relevant Skills:Emphasise skills that are crucial for the Service Advisor role, such as communication, organisation, and problem-solving. Provide examples of how you've successfully liaised with customers and technicians in past roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a customer-facing role.
How to prepare for a job interview at Renault Retail Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and empathy.
✨Familiarise Yourself with Automotive Terminology
Understanding the basics of automotive servicing will help you communicate effectively with both customers and technicians. Brush up on common terms and processes related to vehicle maintenance to show your expertise during the interview.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience as a dealership service advisor or service receptionist. Be ready to discuss specific responsibilities you had, especially if you used systems like Kerridge, ADP Autoline, or CDK Drive, as this will set you apart.
✨Prepare Questions for the Interviewer
Demonstrating your interest in the role and the company is key. Prepare thoughtful questions about the dealership's operations, team dynamics, or growth opportunities. This shows that you are proactive and genuinely interested in joining their team.
