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- Tasks: Guide customers through vehicle servicing, from booking to invoicing.
- Company: Join Renault Cardiff, part of the UK's largest dealer group for Renault, Dacia, and Alpine.
- Benefits: Enjoy a competitive salary, flexible working options, 25 days leave, and staff discounts.
- Why this job: Be part of a dynamic team with great career growth and a focus on customer service.
- Qualifications: Experience as a service advisor or receptionist in a dealership is essential.
- Other info: Full UK driving licence required; weekend work included.
The predicted salary is between 29120 - 34944 £ per year.
Service Advisor
Cardiff Dealership, CF11
£29,120pa + bonus, OTE £34,944pa
Renault Cardiffis looking foran experienced Automotive Service Advisor to join our Aftersales team. The role will be based at our dealership in Cardiff, CF11. Previous dealership service advisor or service receptionistexperience is essential for this role.
Renault Retail Group is a national network of automotive dealerships representing the brands Renault, Dacia and Alpine. We are Renault’s largest dealer group selling 1 in every 5 Renault in the UK and we are 100% owned by Renault.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.
This role operates on full time hours which will include weekend working.We’re open toflexible working options– just ask.
In return we offer our Service Advisor a flexible basic salary starting from £29,120per annum plus monthly Service Advisor bonus scheme, OTE £34,944pa.
Fringe benefits include 25days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, subsidised car option after 3 months’ service (loan plan scheme) and superb career opportunities Group-wide.
HOW TO APPLY:
To be considered for this vacancy, please reply including your latest CV and a brief covering letter.
No Agencies please.
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Service Advisor employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Renault brand and its values. Understanding what makes Renault unique will help you connect with potential customers and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your knowledge of automotive service processes and customer service best practices. Being able to discuss these topics confidently will show that you're well-prepared and serious about the position.
✨Tip Number 3
Network with current or former employees of Renault Cardiff or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Make sure to highlight any experience you have with Kerridge, ADP Autoline, or CDK Drive in conversations or interviews. These systems are crucial for the role, and demonstrating your familiarity with them can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a service advisor or service receptionist. Include specific examples of how you've delivered excellent customer service and managed vehicle bookings.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Renault Cardiff. Mention your familiarity with automotive service processes and any experience with systems like Kerridge or ADP Autoline, as this will set you apart.
Highlight Relevant Skills: Emphasise skills that are crucial for the Service Advisor role, such as communication, organisation, and problem-solving. Provide examples of how you've successfully liaised with customers and technicians in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a customer-facing role.
How to prepare for a job interview at Renault Retail Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and empathy.
✨Familiarise Yourself with Automotive Terminology
Understanding the basics of automotive servicing will help you communicate effectively with both customers and technicians. Brush up on common terms and processes related to vehicle maintenance to show your expertise during the interview.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience as a dealership service advisor or service receptionist. Be ready to discuss specific responsibilities you had, especially if you used systems like Kerridge, ADP Autoline, or CDK Drive, as this will set you apart.
✨Prepare Questions for the Interviewer
Demonstrating your interest in the role and the company is key. Prepare thoughtful questions about the dealership's operations, team dynamics, or growth opportunities. This shows that you are proactive and genuinely interested in joining their team.
