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- Tasks: Guide customers through vehicle servicing, from booking to invoicing.
- Company: Join Renault Swansea, part of the UK's largest dealer group for Renault and Nissan.
- Benefits: Enjoy a competitive salary, bonuses, 25 days leave, and staff discounts.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and grow your career.
- Qualifications: Previous dealership experience as a service advisor is essential; full UK driving licence required.
- Other info: Flexible hours with occasional Saturday shifts; great opportunities for career advancement.
The predicted salary is between 29120 - 34944 £ per year.
Renault Swansea is looking for an experienced Automotive Service Advisor to join our Aftersales team. Previous dealership service advisor experience is essential for this role.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service, you will find their requirements and advise on cost, timescale, arrange courtesy cars, liaise with Technicians, keep customers informed of their vehicle's progress throughout the day, and gain authority for extra work and invoicing.
We are looking for someone who is a confident automotive service advisor and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.
A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.
The hours for this Service Advisor role are 8am to 6pm Monday to Friday with one hour for lunch, and 1-in-3 Saturday mornings on rota from 8:30am to 1pm.
In return, we offer our Service Advisor a flexible basic salary of £29,120 per annum plus £1,512 for Saturday work. You'll also receive a monthly Service Advisor bonus scheme, OTE £34,944 pa. Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, subsidised car option after 3 months' service (loan plan scheme) and superb career opportunities Group-wide.
HOW TO APPLY: To be considered for this vacancy, please reply including your latest CV and a brief covering letter.
Service Advisor employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to highlight your previous experience as a service advisor in automotive dealerships during any conversations or interviews. This role requires specific knowledge, so demonstrating your familiarity with the responsibilities will set you apart.
✨Tip Number 2
Familiarise yourself with the brands represented by Renault Swansea, especially Renault, Dacia, Nissan, and Alpine. Showing that you understand their products and services can impress the hiring team and demonstrate your genuine interest in the role.
✨Tip Number 3
If you have experience with software like Kerridge, ADP Autoline, or CDK Drive, be ready to discuss this in detail. Mentioning your proficiency with these systems can give you an edge over other candidates who may not have this experience.
✨Tip Number 4
Prepare to showcase your customer service skills through examples from your past roles. The ability to communicate effectively and handle customer inquiries is crucial, so think of specific instances where you excelled in providing excellent service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a service advisor, especially in a dealership setting. Include specific examples of how you've delivered exceptional customer service and any relevant software experience, such as Kerridge or CDK Drive.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the responsibilities of a Service Advisor and how your skills align with their requirements. Be sure to include your ability to handle customer inquiries both face-to-face and over the phone.
Highlight Relevant Skills: Emphasise your customer service skills and your ability to promote products and services. Mention any experience you have with booking appointments and managing customer expectations, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Advisor role.
How to prepare for a job interview at Renault Retail Group
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to maintain high levels of customer satisfaction.
✨Familiarise Yourself with Automotive Terminology
Brush up on automotive terms and processes relevant to servicing vehicles. Being able to speak confidently about technical aspects will impress the interviewers and show that you understand the role's requirements.
✨Highlight Your Experience with Booking Systems
Since experience with systems like Kerridge, ADP Autoline, or CDK Drive is prioritised, be ready to discuss your familiarity with these tools. If you have used similar systems, explain how they helped you manage bookings and customer interactions efficiently.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Service Advisor position. This can also help you gauge if the company is the right fit for you.