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For Companies At a Glance
- Tasks: Guide customers through vehicle servicing, from booking to invoicing.
- Company: Join Renault Bristol, the UK's largest dealer group for Renault, Dacia, and Alpine.
- Benefits: Enjoy a competitive salary, flexible working options, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a dynamic team with great career opportunities and a focus on customer service.
- Qualifications: Experience as a service advisor or receptionist in a dealership is essential.
- Other info: Full UK driving licence required; occasional movement of cars involved.
The predicted salary is between 29120 - 34944 £ per year.
Service Advisor
Location: Bristol BS4 3QB
Salary: £29,120pa OTE £34,944pa
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team.
What you’ll be doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
What we’re looking for
- Previous experience in a Service Advisor role
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
What you’ll bring
- Extensive customer service experience
- Confident dealing with people
- Assertive and able to handle difficult situations
- Resilient
- Excellent communication skills
- Good mechanical awareness and understanding of cars and parts
- Computer literate including Microsoft Office
Why join us?
- Basic salary of £29,120pa OTE £34,944pa
- 25 days annual leave plus Bank Holidays
- Pension scheme with life insurance
- Family-friendly policies
- Discounted gym membership to support your wellbeing
- Learning and development opportunities
- Clear pathways to progress your career
At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them.
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Service Advisor employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Renault brand and its vehicles. Understanding the specific features and services offered by Renault will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your experience with dealership systems like Kerridge, ADP Autoline, or CDK Drive. If you have used these systems before, be prepared to discuss how they helped you manage customer interactions and service bookings efficiently.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs, as this will showcase your suitability for the Service Advisor position.
✨Tip Number 4
Be ready to discuss your approach to teamwork and communication with technicians. Since the role involves liaising between customers and the workshop, demonstrating your ability to work collaboratively will be key in impressing the hiring team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a service advisor or receptionist in a dealership. Include specific examples of how you've delivered high levels of customer service and any experience with systems like Kerridge, ADP Autoline, or CDK Drive.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Renault Bristol. Mention why you are a great fit for the position and how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise skills that are crucial for the Service Advisor role, such as communication, organisation, and customer service. Provide examples of how you've successfully managed customer expectations and liaised with technicians in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Renault Retail Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and empathy.
✨Familiarise Yourself with Automotive Terminology
Understanding the basics of automotive servicing will help you communicate effectively with both customers and technicians. Brush up on common terms and processes related to vehicle servicing to show your expertise during the interview.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience as a service advisor or in a similar role. Discuss specific responsibilities you had, such as managing bookings, liaising with technicians, and handling invoicing, to illustrate your suitability for the position.
✨Prepare Questions for the Interviewer
Demonstrating your interest in the role and the company is key. Prepare thoughtful questions about the dealership's operations, team dynamics, and opportunities for growth within Renault Retail Group to engage the interviewer and show your enthusiasm.
