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For Companies At a Glance
- Tasks: Book and manage customer vehicles for maintenance and repairs while ensuring satisfaction.
- Company: Join a friendly team at a leading service centre in Bristol.
- Benefits: Enjoy a competitive salary, bonus, 25 days leave, and gym discounts.
- Why this job: Make a real impact by delivering outstanding customer service every day.
- Qualifications: Experience as a Senior Service Advisor with strong communication skills.
- Other info: Opportunities for career progression and personal development in a supportive environment.
The predicted salary is between 31200 - 37440 £ per year.
Overview
Senior Service Advisor
Location: Bristol BS4 3QB
Salary: £31,200 pa plus 20% bonus
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
Contract Type: Permanent, Full-time
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Senior Customer Service Advisor who is highly organised and efficient to join our friendly team.
What you’ll be doing
- Booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload
- Managing the customer through the entire service and repair process ensuring that all customers are completely satisfied
- Overseeing and organising the booking in process of the service department in an efficient and courteous manner
- Mentoring and assisting colleagues to ensure maximum workshop booking capacity is maintained to ensure targets are achieved, and to continuously maintain the highest levels of customer satisfaction
What we’re looking for
- Previous experience in a Senior Service Advisor role
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
What you’ll bring
- Extensive customer service experience
- Confident dealing with people
- Assertive and able to handle difficult situations
- Resilient
- Communication skills
- Organised and efficient
- Good mechanical awareness and understanding of cars and parts
- An understanding of warranty requirements
- Computer literate including Microsoft Office
Why join us?
- Basic salary of £31,200 plus 20% bonus
- 25 days annual leave plus Bank Holidays
- Pension scheme and family-friendly policies
- Discounted gym membership to support your wellbeing
- Learning and development opportunities
- Clear pathways to progress your career
At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them.
Interested? Apply now!
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Senior Service Advisor employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they operate. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your customer service skills! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This is your chance to shine and demonstrate your experience as a Senior Service Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing outstanding customer service and how your experience aligns with our values. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects your ability to build rapport. Use clear and concise language, and don’t hesitate to share examples of how you've handled difficult situations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Renault Retail Group
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service best practices and the specific tools mentioned in the job description, like CDK Drive and Kerridge. Being able to discuss how you've used these systems in past roles will show you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've built rapport with customers in the past. Think about times when you turned a difficult situation into a positive experience – this will demonstrate your ability to handle challenges effectively.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your time and organise tasks. You might want to share specific strategies or tools you use to keep everything on track, especially when booking in multiple vehicles for service and repairs.
✨Emphasise Teamwork and Mentoring
This role involves mentoring colleagues, so think of examples where you've helped others improve or achieve their targets. Highlighting your ability to work well in a team and support your peers will show that you’re not just focused on your own success but also on the team's performance.
