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- Tasks: Welcome customers and manage phone enquiries in a busy car dealership.
- Company: Join Renault Manchester, a leading car dealership known for its customer service.
- Benefits: Enjoy 17 days annual leave, pension, discounts, and career growth opportunities.
- Why this job: Be the face of the dealership, making great first impressions and connecting with people.
- Qualifications: Previous reception or hospitality experience is essential; IT skills required.
- Other info: Flexible hours with a job share arrangement; perfect for students seeking part-time work.
The predicted salary is between 19012 - 19012 £ per year.
Renault Manchester is looking for a great individual with a professional telephone manner to join our customer-hosting Front-of-House team.
Previous Front of House reception or hospitality experience is essential. Officially entitled “Customer Diamond”, this is a pro-active role where a tremendous first impression is critically important, from a polite and attentive welcome to walk-in customers to a timely, professional and helpful response to phone and email enquiries.
You will be:
- Answering incoming calls and directing them to the relevant department in an attentive, helpful and welcoming manner.
- Warmly welcoming customers, colleagues and VIPs to the dealership and directing them in a helpful manner.
- Maintaining the showroom's point of sale material.
- Handling incoming and outgoing post.
- Performing other front of house / customer service duties in line with the remit.
What you’ll have:
- Ability to work the required hours and shift pattern.
- Extensive previous experience in a busy reception or meeter-greeter role.
- IT literate: Intermediate skill level in Microsoft Outlook, Word and Excel.
- Within 30 minutes commute of our Dealership.
Desirable previous experience:
- Operating a telephone switchboard.
- Handling a computer-based messaging system.
- Incoming/outgoing post and deliveries.
Working Pattern:
Alternate weeks, week 1: Tuesday, Wednesday and Friday 08:00-18:00. Week 2: Tuesday, Wednesday 08:00-18:00, Saturday 08:30-17:00 and Sunday 10:00-16:00. Alternating (job share) with another Part-time Receptionist, averaging 29.25 hours per week.
The role averages 29.25 hours per week and it’d be great if you have a flexible approach to cover holidays, attend VIP events and training when necessary.
In return we will offer a basic salary of £19,012 per annum. This is equivalent to an hourly rate of £12.50 per hour, and will be paid monthly. Fringe benefits include 17 days annual leave, pension, employee benefits and discount scheme and superb career opportunities.
HOW TO APPLY:
Online applications only, for initial telephone interviews. Unfortunately, walk-in candidates won’t be considered in our selection process. Please include your CV and a brief covering letter. Successfully selected candidates will be contacted for an initial telephone interview.
Part-time Dealership Host / Receptionist employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Dealership Host / Receptionist
✨Tip Number 1
Familiarise yourself with Renault Manchester and their customer service ethos. Understanding their values and how they interact with customers will help you align your approach during the interview.
✨Tip Number 2
Practice your telephone skills! Since a professional telephone manner is essential for this role, consider rehearsing common scenarios you might encounter when answering calls or directing inquiries.
✨Tip Number 3
Showcase your previous experience in hospitality or front-of-house roles by preparing specific examples of how you've provided excellent customer service in the past. This will demonstrate your suitability for the position.
✨Tip Number 4
Be ready to discuss your flexibility regarding the working hours and your willingness to cover for colleagues. Highlighting your adaptability can set you apart from other candidates.
We think you need these skills to ace Part-time Dealership Host / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in reception or hospitality roles. Emphasise any relevant skills, such as your professional telephone manner and IT literacy, particularly with Microsoft Outlook, Word, and Excel.
Craft a Compelling Cover Letter: Write a brief cover letter that showcases your enthusiasm for the role. Mention your ability to create a great first impression and your experience in customer service. Be sure to address how you meet the essential requirements listed in the job description.
Highlight Flexibility: In your application, emphasise your flexibility regarding working hours and your willingness to cover holidays or attend events. This shows that you are committed to supporting the team and can adapt to the dealership's needs.
Follow Application Instructions: Ensure you apply online as specified in the job description. Double-check that you have included both your CV and cover letter, and make sure all documents are formatted correctly before submission.
How to prepare for a job interview at Renault Retail Group
✨Show Your Hospitality Skills
Since the role requires a professional and welcoming attitude, be prepared to demonstrate your hospitality skills. Share specific examples from your previous experience where you made a positive first impression on customers.
✨Know the Company
Research Renault Manchester and understand their values and services. This will help you tailor your responses and show genuine interest in the dealership during the interview.
✨Practice Your Telephone Etiquette
As you'll be handling phone enquiries, practice your telephone manner. Be clear, polite, and attentive when answering calls, and think of scenarios where you might need to direct calls to different departments.
✨Highlight Your IT Skills
The job requires intermediate skills in Microsoft Outlook, Word, and Excel. Be ready to discuss your proficiency with these tools and provide examples of how you've used them in past roles.