At a Glance
- Tasks: Provide on-site IT support and resolve tech issues across multiple dealerships.
- Company: Join Renault Retail Group, a leader in automotive retail with a collaborative culture.
- Benefits: Competitive salary, annual bonus, 33 days leave, and staff discounts.
- Other info: Exciting career development opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team improving technology in a fast-paced retail environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 31500 - 38500 £ per year.
Home Base: Hayes UB3 3BL
Coverage: London, Home Counties and Wider UK Network
£35,700 pa + up to 15% annual bonus + ECOS/ECOP Vehicle Scheme
45 hours per week
Join Our UK IT Team
Renault Retail Group is looking for a proactive and customer-focused IT Support Engineer to join our UK IT team. This field-based role supports more than 17 retail locations across our dealership network, maintaining and improving technology within a multi-site retail environment. The role combines field engineering responsibilities with remote helpdesk support and forms part of a collaborative UK support team. You'll work closely with fellow IT Engineers to provide mutual territory cover and help maintain consistent service levels across the business.
What You'll Do
- Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner
- Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure
- Deliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions
- Take ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery
- Support network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi‑Fi environments
- Develop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate
- Carry out system maintenance, health checks and testing activities whilst identifying opportunities for continuous improvement
Territory & Travel
This is a field-based role with a primary focus on our dealerships and showrooms throughout London and the Home Counties. Some travel will also be required to our retail locations in Bristol, Birmingham, Cardiff and Swansea, together with occasional visits to related business locations. The role is based from Renault Hayes, Middlesex. Priority will be given to candidates who reside within practical access of the M4, M25, or western sections of the A406, due to their proximity to the Hayes home base and the key transport routes connecting our dealership network across London and the Home Counties. We will also consider professionally experienced and suitably qualified candidates based south of the River Thames or towards North and East London where their location and experience support practical coverage of our wider dealership network.
What We're Looking For
We're looking for someone who combines strong technical capability with excellent organisation and customer service skills. You’ll ideally have:
- Previous IT support, field engineering, technical support or helpdesk experience, ideally gained within a multi-site retail environment, dealership network, managed service provider (MSP), or similarly varied operational environment
- Strong Microsoft 365 and Windows environment knowledge
- Experience supporting end‑user devices, hardware deployments and IT infrastructure
- Understanding of networking concepts including SD‑WAN, routing, firewalls, VPNs, LAN and Wi‑Fi environments
- Experience working with suppliers, service providers or project teams
Professional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential. Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial.
Driving Licence Requirement
A full UK driving licence is essential for this role. Automatic‑only licences can be considered. Regular travel between dealership locations forms a core part of this position.
Hours & Pay
This role is based on a 45‑hour working week, typically Monday to Friday, 8:00am–6:00pm with a 1‑hour lunch break. Basic salary is £35,700 pa. An annual bonus of up to 15% is available and regularly achieved. The role is eligible for Renault Retail Group's ECOS/ECOP vehicle scheme after one month's service. A temporary company vehicle may be provided beforehand if required, subject to company policy. Business mileage, approved travel expenses and overnight accommodation will be reimbursed where applicable. A company laptop and mobile phone are provided.
Company Benefits
- 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
- Pension scheme with life assurance
- Staff discounts on vehicles, parts, servicing and accessories
- Access to our company loan car scheme
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Excellent manufacturer training and career development opportunities
- Cycle to Work scheme, including e‑bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Eye test voucher scheme
IT Support Engineer in London employer: Renault Retail Group
At Renault Retail Group Enfield, we pride ourselves on being an exceptional employer, offering a supportive and customer-focused work environment that prioritises clear communication and professionalism. Our team enjoys a range of benefits including a competitive salary with OTE potential, a company car, generous annual leave, and access to excellent training and career development opportunities, all while working in a modern showroom featuring the latest Renault and Dacia vehicles. Join us for a rewarding career where your contributions are valued and recognised, and enjoy the unique advantage of a 5.5-day work week without Sunday shifts.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Renault Retail Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Renault Retail Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Renault Retail Group!
✨Direct Apply to Renault Retail Group
Let's not forget to apply directly through the Renault Retail Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Renault Retail Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Renault Retail Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Renault Retail Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
