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For Companies At a Glance
- Tasks: Help customers navigate their vehicle servicing journey with professionalism and care.
- Company: Join a supportive dealership team at Renault London West in Brentford.
- Benefits: Enjoy competitive pay, generous leave, and fantastic staff discounts.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in a Service Advisor role and strong communication skills are essential.
- Other info: Great opportunities for training and career growth in a dynamic environment.
The predicted salary is between 32220 - 38664 £ per year.
Brentford (TW8) £32,220 pa + overtime & bonus, OTE £38,664 pa Full-time, Mon–Fri 8:00–18:00 + 1-in-3 Saturdays (8:30–12:30)
Join Our Aftersales Team
Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You’ll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do.
What You’ll Do
- Managing customer communication, both in person and over the phone.
- Booking vehicles in, estimating costs, and preparing invoices.
- Liaising clearly with Technicians throughout the day.
- Keeping customers updated on progress and gaining authority for additional work.
- Organising courtesy cars and ensuring smooth handovers.
- Using systems such as Kerridge, Autoline, Keyloop/CDK.
- Promoting products and services in a supportive, non-pressured way.
What We’re Looking For
- Experienced in a dealership Service Advisor, Service Booking, or Service Reception role.
- Comfortable managing a busy diary and maintaining accurate records.
- Confident communicators who build trust with customers.
- Organised, calm under pressure, and focused on delivering a professional experience.
- Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable).
Driving Licence Requirement
This role involves occasional movement of customer and courtesy vehicles. A full UK manual driving licence (manual and automatic) is essential.
Hours & Pay
Your basic salary is £32,220 per annum, plus:
- 1‑in‑3 Saturday mornings paid as overtime at time and a half (£1,487 per annum).
- A monthly Service Advisor bonus scheme (OTE £38,664 per annum, regularly achieved).
- Additional commission available on Service Plans.
Company Benefits
- 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
- Access to our company loan car scheme
- Excellent manufacturer training and clear career development opportunities
- Pension scheme with life assurance cover
- Share Incentive Scheme
- Staff discounts on vehicles, parts, servicing, and accessories
- Free Mortgage and pension advice seminars
- Cycle‑to‑Work scheme, including e‑bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Eye‑test voucher scheme
Click Apply Now and follow the steps on this recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates.
Service Advisor in Hounslow employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hounslow
✨Tip Number 1
Get to know the company! Research Renault London West and their aftersales team. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable managing those conversations.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed busy schedules or handled multiple tasks at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team. Don’t forget to follow up if you don’t hear back!
We think you need these skills to ace Service Advisor in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your previous dealership experience and any relevant systems you've used, like Kerridge or Autoline.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've provided excellent customer service in the past and how you handle busy environments.
Showcase Your Communication Skills: Since this role is all about managing customer communication, make sure your application demonstrates your ability to communicate clearly and professionally. Use concise language and keep it friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team.
How to prepare for a job interview at Renault Retail Group
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Service Advisor. Brush up on your knowledge of customer communication, booking systems like Kerridge and Autoline, and how to manage a busy diary. This will show that you’re not just interested in the role but also prepared for it.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you’ve had to handle difficult customers or manage multiple tasks at once. Being able to share specific examples will demonstrate your experience and confidence.
✨Show Your Personality
This role is all about building trust with customers, so let your personality shine through during the interview. Be friendly, approachable, and professional. Remember, they want someone who can create a calm and helpful experience for their customers.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.