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For Companies At a Glance
- Tasks: Welcome customers and manage calls with a friendly, professional approach.
- Company: Join the dynamic team at Renault Cardiff, a leading dealership.
- Benefits: Enjoy competitive pay, generous leave, and perks like gym discounts.
- Why this job: Be the face of the dealership and make a positive first impression.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible part-time hours with great career growth opportunities.
The predicted salary is between 11050 - 11050 £ per year.
Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.
Working pattern
The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).
What you’ll be doing
- Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
- Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department.
- Accurately direct callers to the appropriate person / department.
- Relaying messages and personally ensuring that the call is returned.
- Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
- Complete daily employee site attendance register and send completed form to HRM in a timely manner.
- Ensure all visitors to the site are logged in the visitors’ book.
- Accept delivery of small parcels and advise addressee for collection.
- Create and maintain incoming call logs and walk-in customer list.
What you’ll bring
- Extensive previous experience working in a fast-paced receptionist / host role.
- Ability to provide an outstanding level of customer service.
- Experience in operating a telephone switchboard and a computer-based messaging system (desirable).
- Ability to manage incoming and outgoing post and deliveries.
- Effective communication skills with a warm friendly manner.
- Pleasant, helpful and courteous manner.
- Proficiency in Microsoft Office Suite and CRM software.
What’s in it for you
- A salary of £11,050 pa.
- 25 days annual leave plus Bank Holidays (pro rata).
- Holiday buy / sell scheme.
- Pension scheme with life assurance.
- Subsidised car option after 3 months’ service (loan plan scheme).
- Share options.
- Enhanced maternity and paternity leave.
- Gym membership discount.
- Cycle-to-work scheme, discounts on company products and services.
- Learning and development opportunities.
- Superb career opportunities group-wide.
Interested? Apply now!
Receptionist / Dealership Host – Part time in Cardiff employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Dealership Host – Part time in Cardiff
✨Tip Number 1
First impressions matter, so when you walk into that dealership for your interview, make sure to smile and greet everyone warmly. We want to see your friendly personality shine through, just like you'll be doing with customers!
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s a good idea to rehearse how you’d answer the phone and transfer calls. We suggest role-playing with a friend to get comfortable with the process.
✨Tip Number 3
Show us your organisational skills! Bring along examples of how you've managed busy reception areas or handled multiple tasks at once. We love to see candidates who can juggle responsibilities like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to join our team!
We think you need these skills to ace Receptionist / Dealership Host – Part time in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the customer service role you're applying for.
Tailor Your Experience: Make sure to highlight your previous experience in fast-paced receptionist or host roles. We love seeing how your skills match what we’re looking for, so be specific about how you've provided outstanding customer service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Renault Cardiff.
How to prepare for a job interview at Renault Retail Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Dealership Host. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks you'll be handling, like greeting customers and managing phone calls.
✨Practice Your Customer Service Skills
Since this role is all about customer interaction, practice your communication skills. Role-play common scenarios you might face, such as answering phone calls or welcoming visitors. This will help you convey a warm and professional manner during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the dealership well.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
