At a Glance
- Tasks: Manage calls to supply automotive parts and build relationships with trade customers.
- Company: Join a friendly team at Renault and Dacia in Cardiff.
- Benefits: Competitive salary, bonuses, staff discounts, and excellent training opportunities.
- Other info: Enjoy 33 days of annual leave and a supportive work environment.
- Why this job: Make an impact in the automotive industry while developing your career.
- Qualifications: Experience in telesales or retail parts, with strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Join our Trade Parts Team. We are looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You will be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.
What you will do:
- Manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers.
- Handle telephone and email enquiries from new and existing B2B customers.
- Process accurate parts orders and allocate them to the correct delivery routes.
- Make courtesy calls before delivery cut-off times.
- Build positive relationships with trade accounts.
- Suggest helpful add-on products when appropriate, without applying pressure.
- Maintain a high call-answering rate.
- Create and update sales and VOR reports.
- Support our click-and-collect counter when needed.
- Assist with quarterly stock takes and occasional warehouse/logistics tasks.
- Use parts systems to identify product compatibility and manage queries.
What we are looking for:
- Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment.
- Clear and confident communication skills.
- Good organisational skills and accuracy when processing orders.
- A calm, professional approach and a genuine focus on customer satisfaction.
- Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.
Hours & Pay:
- Basic salary: £28,000 per annum.
- OTE: £32,200 per annum (achievable and regularly reached).
- Hours: Monday–Friday 8:30–17:00 (30-min lunch break), plus 1-in-3 Saturday mornings 8:30–12:30.
Benefits:
- Pension scheme with life assurance.
- Staff discounts on vehicles, parts, servicing, and accessories.
- Access to our company loan car scheme.
- Share Incentive Scheme.
- Mortgage and pension advice seminars.
- Excellent manufacturer training and clear career development opportunities.
- Cycle to Work scheme, including e-bikes.
- Discounted gym membership.
- Enhanced Maternity and Paternity policies.
- Eye test voucher scheme.
- 33 days' annual leave including Bank Holidays (option to buy or sell additional days).
How to apply:
Click Apply Now and follow the instructions on our recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
Parts Telesales Advisor in Cardiff employer: Renault Retail Group
Join our dynamic Trade Parts Hub in Cardiff, where we pride ourselves on fostering a collaborative and supportive work environment. As a Parts Telesales Advisor, you'll benefit from a competitive salary, generous bonuses, and a comprehensive benefits package that includes excellent training and clear career progression opportunities. With a focus on employee well-being, we offer perks such as staff discounts, a cycle to work scheme, and enhanced leave policies, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Telesales Advisor in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Renault and Dacia, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on clear communication and building rapport – it’ll make a world of difference when you’re on the line with potential customers.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve successfully managed orders or handled multiple tasks at once. This will demonstrate your ability to thrive in a busy telesales environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Parts Telesales Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in automotive parts telesales or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Parts Telesales Advisor role. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of phone and email interactions, make sure your application reflects your clear and confident communication style. We love candidates who can express themselves well!
Apply Through Our Website:Don’t forget to apply through our recruitment platform! It’s super easy, and we’ll be able to review your application quickly. Plus, Raja Mallik from our Recruitment Team will be in touch if you’re shortlisted!
How to prepare for a job interview at Renault Retail Group
✨Know Your Products
Familiarise yourself with the automotive parts and accessories relevant to Renault and Dacia. Being able to discuss specific products and their benefits will show your expertise and enthusiasm for the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice clear and confident communication. Role-play with a friend or family member to simulate common customer queries and responses.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully handled customer inquiries in the past. Highlight your ability to build relationships and suggest add-on products without being pushy, as this is key to success in telesales.
✨Be Organised and Detail-Oriented
Showcase your organisational skills by discussing how you manage orders and maintain accuracy. Bring up any experience you have with systems like Kerridge or Keyloop, even if it's not essential, as it can give you an edge.
