At a Glance
- Tasks: Assist customers and technicians with parts supply, ensuring smooth operations.
- Company: Join the friendly team at Renault Cardiff, a well-established dealership.
- Benefits: Competitive salary, bonuses, staff discounts, and excellent training opportunities.
- Other info: Enjoy 33 days of annual leave and clear career development paths.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: Experience in automotive parts and strong communication skills are preferred.
The predicted salary is between 27500 - 33000 £ per year.
We are looking for a friendly, organised and customer-focused Parts Advisor to join the Parts Department at Renault Cardiff. You will be joining a welcoming team in a well-established main dealership where clear communication, accuracy and supportive teamwork are valued every day.
What You'll Do
- Serve customers at both the front counter (retail) and back counter (workshop).
- Support Technicians with accurate and timely parts supply.
- Manage parts ordering, deliveries, returns and stock control.
- Look after our parts storage area to ensure everything is safe, tidy and easy to access.
- Use dealership systems such as Kerridge, Autoline or similar platforms.
- Provide product information in a helpful, non-pressured way.
What We're Looking For
- Previous experience in a parts advisor or automotive parts environment.
- Backgrounds in main dealers, manufacturer-owned groups, motor factors, trade parts operations or national parts retailers.
- Confidence using automotive parts systems (Kerridge, Autoline, Keyloop or similar).
- A calm, helpful and professional approach to customer communication.
- Good organisational skills and attention to detail.
If you have main dealer experience, you will be prioritised for interview, though this is not essential.
Hours & Pay
- Monday to Friday, 8:30am to 5pm (30-minute lunch break)
- 1-in-3 Saturday mornings, 8:30am to 12:30pm (paid at time-and-a-half)
- Basic salary: £27,500 per annum
- Bonus: Achievable, regularly reached OTE of £33,000 per annum
Company Benefits
- Pension scheme with life assurance
- Staff discounts on vehicles, parts, servicing, and accessories
- Access to our company loan car scheme
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Excellent manufacturer training and clear career development opportunities
- Cycle to Work scheme, including e-bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Eye test voucher scheme
- 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
How to Apply
Please apply online with your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
Parts Advisor in Cardiff employer: Renault Retail Group
At Renault Retail Group Enfield, we pride ourselves on being an exceptional employer, offering a supportive and customer-focused work environment that prioritises clear communication and professionalism. Our team enjoys a range of benefits including a competitive salary with OTE potential, a company car, generous annual leave, and access to excellent training and career development opportunities, all while working in a modern showroom featuring the latest Renault and Dacia vehicles. Join us for a rewarding career where your contributions are valued and recognised, and enjoy the unique advantage of a 5.5-day work week without Sunday shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Renault Retail Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Renault Retail Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Renault Retail Group:Your cover letter is your chance to shine! Tell us why you want to work at Renault Retail Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Renault Retail Group!
How to prepare for a job interview at Renault Retail Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
