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For Companies At a Glance
- Tasks: Manage calls to supply automotive parts and build relationships with trade customers.
- Company: Join a friendly and supportive team at Renault and Dacia in Cardiff.
- Benefits: Competitive salary, generous leave, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in automotive parts sales and strong communication skills.
- Other info: Enjoy a collaborative environment with excellent training and growth potential.
The predicted salary is between 28000 - 32200 £ per year.
Join Our Trade Parts Team
We are looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You will be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.
What you will do
- Manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers.
- Handle telephone and email enquiries from new and existing B2B customers.
- Process accurate parts orders and allocate them to the correct delivery routes.
- Make courtesy calls before delivery cut-off times.
- Build positive relationships with trade accounts.
- Suggest helpful add-on products when appropriate, without applying pressure.
- Maintain a high call-answering rate.
- Create and update sales and VOR reports.
- Support our click-and-collect counter when needed.
- Assist with quarterly stock takes and occasional warehouse/logistics tasks.
- Use parts systems to identify product compatibility and manage queries.
What we are looking for
- Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment.
- Clear and confident communication skills.
- Good organisational skills and accuracy when processing orders.
- A calm, professional approach and a genuine focus on customer satisfaction.
- Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.
Hours & Pay
Basic salary: £28,000 per annum
OTE: £32,200 per annum (achievable and regularly reached)
Hours: Monday–Friday 8:30–17:00 (30-min lunch break), plus 1-in-3 Saturday mornings 8:30–12:30
Benefits
- Pension scheme with life assurance.
- 33 days' annual leave including Bank Holidays (option to buy or sell additional days).
- Staff discounts on vehicles, parts, servicing, and accessories.
- Access to our company loan car scheme.
- Share Incentive Scheme.
- Mortgage and pension advice seminars.
- Excellent manufacturer training and clear career development opportunities.
- Cycle to Work scheme, including e-bikes.
- Discounted gym membership.
- Enhanced Maternity and Paternity policies.
Apply now!
Locations
Parts Telesales Advisor in Cardiff, Wales employer: Renault Retail Group
Contact Detail:
Renault Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Telesales Advisor in Cardiff, Wales
✨Tip Number 1
Get to know the company! Research Renault and Dacia, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on clear communication and building rapport, just like you would with trade customers.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding their sales processes or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to dive into the digital side of the job.
We think you need these skills to ace Parts Telesales Advisor in Cardiff, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Telesales Advisor role. Highlight any relevant experience in automotive parts or B2B sales, and don’t forget to showcase your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Trade Parts Team. Mention your passion for customer satisfaction and how you can contribute to our friendly environment.
Showcase Your Skills: In your application, be sure to highlight your organisational skills and any experience with systems like Kerridge or Keyloop. We love candidates who can demonstrate their ability to manage orders accurately!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Renault Retail Group
✨Know Your Products
Familiarise yourself with the automotive parts and accessories relevant to Renault and Dacia. Being able to discuss specific products and their benefits will show your expertise and enthusiasm for the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to handle inquiries and suggest add-on products naturally.
✨Demonstrate Organisational Skills
Prepare examples from your past experience that showcase your organisational skills. Discuss how you’ve managed orders or maintained accuracy in a busy environment, as this is crucial for processing parts orders efficiently.
✨Show Customer Focus
Be ready to share instances where you went above and beyond for a customer. Highlighting your commitment to customer satisfaction will resonate well, especially since building positive relationships with trade accounts is key in this role.