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For Companies At a Glance
- Tasks: Manage warranty claims and ensure accurate reimbursements while collaborating with a dynamic team.
- Company: Join a leading dealership in Bolton with a focus on teamwork and customer service.
- Benefits: Enjoy a competitive salary, flexible hours, hybrid working, and great perks like gym discounts.
- Why this job: Make a real impact by safeguarding profitability and enhancing customer satisfaction.
- Qualifications: Experience as a Warranty Controller or Senior Service Advisor with strong communication skills.
- Other info: Flexible part-time role with excellent career development opportunities.
The predicted salary is between 15288 - 15288 £ per year.
Location: Bolton BL3 2NU
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am–5pm
We can offer hybrid working for this role 2 days per week from home.
We are now seeking an experienced Warranty Controller to join our Aftersales team at our Bolton dealership.
About the Role
In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
- Submitting claims using technicians’ reports in line with manufacturer guidelines
- Negotiating with warranty providers and manufacturers to secure rightful reimbursements
- Preparing invoices for internal preparation work, job card management, filing and other admin duties
- Following up outstanding warranty invoices to drive recovery rates
- Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
- Promoting best practice across our regional network to ensure optimal claim success
You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
About You
We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:
- A proven track record as a Warranty Controller or Senior Service Advisor
- Confidence in handling warranty disputes with professionalism and fairness
- Excellent communication skills (face-to-face, phone, email, live chat)
- Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
- Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
- The ability to handle sensitive cases with discretion and accuracy
- A self-motivated and organised approach, with the ability to prioritise effectively
Working Hours
This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch. We can offer hybrid working 2 days per week working from home.
What we can offer you
- Basic salary of £15,288 pa plus bonus
- 25 days annual leave plus Bank Holidays (pro rata)
- Pension scheme with life assurance
- Gym membership discount
- Cycle-to-work scheme
- Discounts on company products and services
- Manufacturer training
Warranty Controller - Part time employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Controller - Part time
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about warranty roles. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills. Since you'll be dealing with warranty providers, practice how you’d handle tough conversations. Role-playing with a friend can help!
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with dealer management systems and Excel. Bring examples of how you've used these tools effectively in past roles to the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Warranty Controller - Part time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Warranty Controller or Senior Service Advisor. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge and customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Aftersales team. Mention your negotiation skills and any relevant experience with warranty systems – we love a good story that shows your passion for the role.
Showcase Your Communication Skills: Since teamwork and clear communication are key in this role, make sure to highlight your excellent communication skills in your application. Whether it’s face-to-face, over the phone, or via email, let us know how you’ve successfully collaborated with others in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Know Your Warranty Systems
Make sure you brush up on your knowledge of warranty systems like Kerridge or ADP Autoline. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Showcase Your Negotiation Skills
Prepare examples of past situations where you've successfully negotiated warranty claims. This will demonstrate your ability to handle disputes professionally and effectively, which is crucial for this role.
✨Communicate Clearly
Practice your communication skills, especially in how you explain complex information. Since you'll be collaborating with various teams, being clear and concise will help you stand out as a team player.
✨Be Organised and Self-Motivated
Think of ways to showcase your organisational skills during the interview. Discuss how you prioritise tasks and manage your time, especially when handling multiple warranty claims and administrative duties.
