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For Companies At a Glance
- Tasks: Maximise warranty claims and ensure accurate invoicing while collaborating with a dynamic team.
- Company: Join a leading dealership in Bolton with a supportive aftersales team.
- Benefits: Enjoy a competitive salary, flexible hours, hybrid working, and great discounts.
- Why this job: Make an impact by safeguarding profitability and enhancing customer service.
- Qualifications: Experience as a Warranty Controller or Senior Service Advisor with strong negotiation skills.
- Other info: Flexible part-time role with excellent career development opportunities.
Warranty Controller – Part time
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Location: Bolton BL3 2NU
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am–5pm
We can offer hybrid working for this role 2 days per week from home.
We are now seeking an experienced Warranty Controller – Part time to join our Aftersales team at our Bolton dealership.
About the Role
In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
Submitting claims using technicians’ reports in line with manufacturer guidelines
Negotiating with warranty providers and manufacturers to secure rightful reimbursements
Preparing invoices for internal preparation work, job card management, filing and other admin duties
Following up outstanding warranty invoices to drive recovery rates
Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
Promoting best practice across our regional network to ensure optimal claim success
You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
About You
We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:
A proven track record as a Warranty Controller or Senior Service Advisor
Confidence in handling warranty disputes with professionalism and fairness
Excellent communication skills (face-to-face, phone, email, live chat)
Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
The ability to handle sensitive cases with discretion and accuracy
A self-motivated and organised approach, with the ability to prioritise effectively
Working Hours
This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch. We can offer hybrid working 2 days per week working from home.
What we can offer you
Basic salary of £15,288 pa plus bonus
25 days annual leave plus Bank Holidays (pro rata)
Pension scheme with life assurance
Gym membership discount
Cycle-to-work scheme
Discounts on company products and services
Manufacturer training
Warranty Controller - Part time employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Controller - Part time
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about warranty roles. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your negotiation skills. Since this role involves dealing with warranty providers, practice how you’d handle tough conversations. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with dealer management systems and Excel, as these are crucial for the role. Maybe even create a mini-project to demonstrate your skills – it’ll impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warranty Controller - Part time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Warranty Controller or Senior Service Advisor. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge and negotiation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Aftersales team. Share specific examples of how you've successfully handled warranty claims or disputes in the past.
Showcase Your Communication Skills: Since teamwork and clear communication are key for this role, make sure to highlight your excellent communication skills in your application. Whether it's face-to-face, over the phone, or via email, we want to know how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to warranty claims and the systems mentioned in the job description. Familiarise yourself with common warranty disputes and how to handle them, as this will show that you're prepared and understand the role.
✨Showcase Your Communication Skills
Since you'll be collaborating with various teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in past roles, whether face-to-face or via email. This will demonstrate your ability to work well with others.
✨Be Ready to Negotiate
Think about scenarios where you've had to negotiate successfully in previous jobs. Be prepared to discuss your approach to securing reimbursements and how you handle disputes. This will highlight your negotiation skills, which are crucial for this role.
✨Organise Your Thoughts
Before the interview, jot down key points about your experience with dealer management systems and Microsoft Office tools. Being organised will help you answer questions more effectively and show that you can manage your workload efficiently.
