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- Tasks: Manage warranty claims and ensure accurate reimbursements for our customers.
- Company: Join Renault Retail Group, a leader in innovative mobility solutions.
- Benefits: Enjoy 25 days annual leave, pension scheme, and manufacturer training.
- Why this job: Be part of a collaborative team that drives business success and customer satisfaction.
- Qualifications: Experience as a Warranty Controller or Senior Service Advisor with strong communication skills.
- Other info: Flexible part-time hours with clear career development opportunities.
Location: Bolton BL3 2NU
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am–5pm
At Renault Retail Group, we’re solution-driven committed to delivering value for our customers and our company by striving for excellence in every detail. We are proud of our history, and we leverage it to strengthen our global competitiveness. We act with respect and inclusiveness, empowering every individual, taking ownership of our decisions, and building collaborative partnerships that design mobility solutions for the future.
We are now seeking an experienced Warranty Controller to join our Aftersales team at our Bolton dealership.
About the Role
In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
Submitting claims using technicians’ reports in line with manufacturer guidelines
Negotiating with warranty providers and manufacturers to secure rightful reimbursements
Preparing invoices for internal preparation work, job card management, filing and other admin duties
Following up outstanding warranty invoices to drive recovery rates
Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
Promoting best practice across our regional network to ensure optimal claim success
You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
About You
We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:
A proven track record as a Warranty Controller or Senior Service Advisor
Confidence in handling warranty disputes with professionalism and fairness
Excellent communication skills (face-to-face, phone, email, live chat)
Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
The ability to handle sensitive cases with discretion and accuracy
A self-motivated and organised approach, with the ability to prioritise effectively
Experience with volume, LCV, or prestige brands will all be considered.
Why Join Us?
We believe in empowering people and promoting collaboration to drive our business forward. When you join Renault Retail Group, you can expect:
25 days’ annual leave (pro-rata)
Pension scheme
Manufacturer training
Clear career development opportunities across our network
Working Hours
This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch
Warranty Controller employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Renault Retail Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to warranty claims and customer service. We recommend role-playing with a friend to build your confidence and refine your answers.
✨Tip Number 3
Showcase your negotiation skills during the interview. Think of examples where you've successfully resolved disputes or maximised outcomes. This will demonstrate your fit for the Warranty Controller role.
✨Tip Number 4
Don’t forget to apply through our website! It’s straightforward and ensures your application gets directly to the hiring team. Plus, it shows you’re keen on joining us at Renault Retail Group.
We think you need these skills to ace Warranty Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Controller role. Highlight your experience with warranty systems and any relevant technical knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your negotiation skills and customer-first approach, as these are key for us at Renault Retail Group.
Showcase Your Communication Skills: Since teamwork and clear communication are vital in this role, make sure to demonstrate your excellent communication skills in your application. Whether it's through examples in your CV or your cover letter, let us know how you excel in this area!
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re considered for the position. Just scroll down and click on 'Apply' – we can’t wait to hear from you!
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Know Your Warranty Inside Out
Before the interview, brush up on your knowledge of warranty processes and systems. Familiarise yourself with common warranty claims and how they are processed. This will show that you understand the role and can hit the ground running.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated warranty claims or resolved disputes. Be ready to discuss your approach and the outcomes, as this is a key skill for the Warranty Controller position.
✨Emphasise Teamwork and Communication
Since the role involves collaboration with various departments, think of instances where you've worked effectively in a team. Highlight your communication skills and how you ensure everyone is on the same page, especially when dealing with sensitive cases.
✨Be Ready with Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
