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- Tasks: Assist in managing service department activities and ensure top-notch customer service.
- Company: Join a friendly team at a leading automotive service provider.
- Benefits: Competitive salary, bonus, company car, and 33 days annual leave.
- Why this job: Make a real impact on customer satisfaction and departmental success.
- Qualifications: Experience in management, strong communication skills, and knowledge of health and safety regulations.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 19800 - 39600 £ per year.
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Assistant Service Manager who is highly organised and efficient to join our friendly team.
What you’ll be doing:
- Assist with organising and controlling the activities of the Service Department so that it provides the highest level of customer service, achieves its annual budget and complies with all relevant RRG and RUK policy and procedures and all relevant legislation.
- Support the maximisation of manufacturer quality performance measures and associated rewards.
- Assist in managing departmental profitability by ensuring direct profit achieves or exceeds budget, and by supporting workshop WIP and workshop debt in line with budget expectations.
- Oversee the volume of work within the workshop and promote the sale of accessories, parts, extended warranties, new and used vehicles.
- Provide support to ensure full compliance with all manufacturer warranty systems.
- Coach and support service team members to help them achieve their objectives while delivering performance that meets or exceeds departmental targets.
- Ensure department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements.
- Ensure that the RRG Service Customer Process is fully implemented – RRG Service Way.
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
What we’re looking for:
- Previous experience in an Assistant Service Manager role
- Management / supervisory experience
- Knowledge of health and safety regulations
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Business acumen
- Highly organised with excellent time management skills
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Why join us?
- A salary of £33,000 pa plus 20% bonus
- Company car
- 33 days annual leave (including Bank Holidays)
- Holiday Buy / Sell scheme
- Pension scheme with life assurance
- Enhanced Maternity and Paternity leave
- Discounted gym membership to support your wellbeing
- Learning and development opportunities
- Clear pathways to progress your career
Interested? Apply now!
Assistant Service Manager in Taunton employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission of providing outstanding customer service. We want to see that passion shine through!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and delivering excellent customer experiences. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Service Manager in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your previous experience in customer service and management, and don’t forget to mention any relevant skills like knowledge of health and safety regulations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for outstanding customer service and how your skills align with our needs. Keep it friendly and professional, just like us!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet or exceed departmental targets. Numbers speak volumes, so if you’ve improved profitability or customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've provided outstanding service in the past, especially in challenging situations. This will show that you understand the importance of customer satisfaction in the role.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its values. Understand their approach to customer service and any recent news or achievements. This will help you tailor your answers and demonstrate your genuine interest in joining their team.
✨Show Off Your Organisational Skills
As an Assistant Service Manager, being organised is key. Prepare to discuss how you manage your time and prioritise tasks. You might even want to bring examples of tools or methods you use to stay efficient, as this will highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about the team dynamics, growth opportunities, or how they measure success in the service department. It shows you're engaged and serious about the position.
