Aftersales Manager in Southbury

Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield. This is a significant management opportunity within one of our established London dealerships, overseeing a sizeable Aftersales operation that supports retail, fleet, and commercial vehicle customers. This opportunity has arisen due to the planned retirement of a member of our management team following 14 years of service with Renault Retail Group.

You will be responsible for the performance, profitability, customer experience, and day-to-day leadership of both the Service and Parts departments, working closely with the Head of Business and wider management team to deliver strong operational results and excellent customer outcomes. The operation includes an established workshop consisting of Technicians, customer-facing Service Advisors, additional support staff, and a Parts Department, giving the successful candidate responsibility for a substantial Aftersales operation across Service and Parts.

What You’ll Do

• Deliver Service and Parts budgets, profitability targets, and operational performance measures.
• Lead, coach, and develop Service, Parts, and Workshop colleagues to maximise productivity, efficiency, and customer satisfaction.
• Monitor departmental KPIs, warranty performance, work in progress, stock management, and commercial activity to support strong business performance.
• Maintain manufacturer standards, audit readiness, Health & Safety compliance, and Renault Retail Group operating procedures.
• Support customer retention, complaint resolution, and overall customer experience across all Aftersales activities.
• Work closely with the leadership team to drive continuous improvement and departmental growth.

What We’re Looking For

We’re keen to hear from candidates with current or recent experience as an Aftersales Manager or Service Manager within a franchised automotive dealership environment. You should have experience leading a workshop operation of 9 or more Technicians, alongside customer-facing Aftersales teams, and taking responsibility for profitability, productivity, customer satisfaction, and departmental performance. Strong commercial awareness, people-management skills, and the ability to coach and develop colleagues are essential. Experience managing Parts operations alongside Service would be advantageous, although applicants will principally be assessed on the scale, performance, and leadership of their Service operation. Familiarity with CDK Drive, Kerridge, Keyloop, ADP Autoline, or similar dealer management systems would be advantageous.

Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role.

Hours & Pay

Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break. 45 hours per week. As a member of the dealership leadership team, occasional additional support may be required to assist operational requirements, including Saturday morning cover during periods of annual leave or unforeseen staff absence. Basic salary is £52,000 pa, with an OTE of £65,000 pa that is achievable and regularly reached, plus access to Renault Retail Group's vehicle schemes. Our bonus structure rewards departmental profitability, customer satisfaction, commercial performance, cash flow management, and individual objectives related to the remit.

Company Benefits

• Access to a tax-efficient new car scheme (ECOS/ECOP).
• High-spec insured vehicles available, e.g. Cli from £75 per month; vehicles replaced annually.
• Family Car Scheme available for close family members from £130 per month, including insurance.
• 33 days’ annual leave including Bank Holidays (option to buy or sell additional days).
• Pension scheme with life assurance and permanent health insurance.
• Staff discounts on vehicles, parts, servicing, and accessories.
• Share Incentive Scheme.
• Mortgage and pension advice seminars.
• Excellent manufacturer training and clear career development opportunities.
• Cycle to Work scheme, including e-bikes.
• Discounted gym membership.
• Enhanced Maternity and Paternity policies.
• Eye test voucher scheme.

How to Apply

Click Apply and follow the instructions to upload your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.