Service Manager ? Van Centre in Silverdale

Renault Hayes is seeking a Service Manager to manage our busy Van Centre on Silverdale Road, Hayes (UB3). The focus of the role will be to organise, direct and control the activities of the Van Centre service department which includes Smart Repair operations.

Ready to make your application Please do read through the description at least once before clicking on Apply.

What you’ll be doing

Implementing the standards and procedures of Renault Retail Group (RRG) and ensure the delivery of a consistently high quality of service to the customer to achieve complete customer satisfaction / recommend score above the National Average

Ensuring that the Service department including smart repair earns direct profit at or above budget level, and ensuring that Workshop WIP is in line with budget stipulations and Workshop debt in line with budget stipulations

Managing, coaching and mentoring the service team to ensure they achieve their objectives whilst delivering results to meet and exceed budgets

Monitoring customer complaints and ensuring an effective resolution to satisfy the customer in a timely manner

Ensuring accurate warranty submissions that comply with company policy

Ensuring a fully embedded process is in place for VHC and Diamond Vue

Ensuring department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements

Delivering Safety Alerts and Toolbox Talks to the team

What you’ll bring

Previous relevant experience as a Van Centre Service Manager (essential)

Experience of smart repair operations

Knowledge of service schedules, inspection types, and maintenance intervals for vans

Previous experience managing a high performing team

Ability to deliver a first-class customer experience

Proficiency in commercial techniques, business process management, and regulatory compliance

Knowledge of Health and Safety Law applicable to a workshop

Excellent communication and negotiation skills

Determination to succeed and professionalism

Computer literate and ability to use CDK Drive / Kerridge

Full UK driving licence

Working pattern

You’ll be working 45 hours per week. The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. xiskglj Saturday working on a rota

Why join us

A competitive salary of £50,000 pa plus 20% bonus

Company car

33 days annual leave including Bank Holidays

Holiday Buy / Sell scheme

Enhanced Maternity and Paternity leave

Pension scheme with life assurance

Share options

Gym membership discount

Cycle-to-work scheme

Discounts on company products and services

Superb career opportunities Group-wide

Interested? Apply NOW