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- Tasks: Guide customers through vehicle servicing and provide top-notch customer service.
- Company: Dynamic automotive company in Bristol with a focus on integrity and innovation.
- Benefits: Competitive salary, 25 days leave, pension scheme, and discounted gym membership.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
- Other info: Clear career progression opportunities and a vibrant work culture.
The predicted salary is between 29120 - 34944 £ per year.
Service Advisor
Location: Bristol BS4 3QB
Salary: £29,120 pa OTE £34,944 pa
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team.
What you’ll be doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
What we’re looking for
- Previous experience in a Service Advisor role
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
What you’ll bring
- Extensive customer service experience
- Confident dealing with people
- Assertive and able to handle difficult situations
- Resilient
- Excellent communication skills
- Good mechanical awareness and understanding of cars and parts
- Computer literate including Microsoft Office
Why join us?
A competitive salary of £29,120 pa OTE £34,944 pa
We offer the full Renault Retail Group benefits package:
- Pension scheme with life assurance
- Staff discounts on vehicles, parts, servicing, and accessories
- Access to our company loan plan car scheme
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Excellent manufacturer training and clear career development opportunities
- Cycle to Work scheme, including e‑bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Eye test voucher scheme
- 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
Interested? Please apply online with your CV.
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Service Advisor employer: Renault Retail Group (UK) Ltd.
Contact Detail:
Renault Retail Group (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially since they emphasise being Solutions Driven and building Trust. This will help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or dealt with difficult situations in the past. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and helps us keep track of all applicants.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in similar positions and showcase your strong communication skills. We want to see how you can deliver outstanding customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention your mechanical awareness and any experience with upselling products and services. Let your personality come through!
Showcase Your Organisational Skills: As a Service Advisor, being organised is key. In your application, give examples of how you've managed your time effectively in past roles. We love seeing candidates who can juggle multiple tasks while keeping customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Renault Retail Group (UK) Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of cars and parts. Being able to discuss mechanical issues or service requirements confidently will show that you understand the role and can communicate effectively with both customers and technicians.
✨Customer Service is Key
Prepare examples from your previous experience where you delivered outstanding customer service. Think about how you handled difficult situations or built rapport with customers, as this will demonstrate your ability to excel in a Service Advisor role.
✨Practice Your Communication Skills
Since strong communication skills are essential, practice articulating your thoughts clearly. You might want to role-play common scenarios you could face, like explaining costs or upselling services, to ensure you're ready for any questions that come your way.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple customers and their needs. Sharing specific strategies or tools you use can help illustrate your ability to thrive in a busy environment.