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- Tasks: Guide customers through vehicle servicing, from booking to invoicing.
- Company: Join Renault Cardiff, the UK's largest dealer group for Renault, Dacia, and Alpine.
- Benefits: Enjoy a competitive salary, flexible working options, and 25 days annual leave plus bank holidays.
- Other info: Flexible hours available; apply with your CV and cover letter.
- Why this job: Be part of a dynamic team, enhance customer experiences, and grow your career in the automotive industry.
- Qualifications: Previous experience as a service advisor or receptionist is essential; driving licence required.
Renault Cardiff is looking for an experienced Automotive Service Advisor to join our Aftersales team. The role will be based at our dealership in Cardiff, CF11. Previous dealership service advisor or service receptionist experience is essential for this role.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service, you will find their requirements and advise on cost, timescale, arrange courtesy cars, liaise with Technicians, keep customers informed of their vehicle's progress throughout the day, and gain authority for extra work and invoicing.
A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role. This role operates on full time hours which will include weekend working. We’re open to flexible working options – just ask.
In return, we offer our Service Advisor a flexible basic salary starting from £29,120 per annum plus monthly Service Advisor bonus scheme, OTE £34,944 pa. Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, subsidised car option after 3 months’ service (loan plan scheme) and superb career opportunities Group-wide.
HOW TO APPLY: To be considered for this vacancy, please reply including your latest CV and a brief covering letter. No Agencies please.
Service Advisor employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Kerridge, ADP Autoline, or CDK Drive. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on delivering high levels of service. Consider preparing examples from your past experiences where you successfully handled customer queries or resolved issues.
✨Tip Number 3
Research Renault Cardiff and their values to understand their customer service philosophy. This knowledge will help you align your answers during the interview and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your previous experience as a service advisor or receptionist in detail. Be ready to explain how you managed bookings, communicated with technicians, and kept customers informed, as these are key aspects of the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a service advisor or service receptionist. Include specific examples of how you've delivered high levels of customer service and any relevant software experience, such as Kerridge or ADP Autoline.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Renault Cardiff. Mention why you are a good fit for the position and how your skills align with the job requirements, particularly your ability to liaise with technicians and manage customer expectations.
Highlight Relevant Skills: Emphasise skills that are crucial for the Service Advisor role, such as communication, organisation, and problem-solving. Provide examples of how you've successfully managed customer interactions and resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Showcase Your Experience
Make sure to highlight your previous experience as a service advisor or receptionist in a dealership. Be prepared to discuss specific situations where you provided excellent customer service and how you handled challenges.
✨Familiarise Yourself with Relevant Software
Since experience with Kerridge, ADP Autoline, or CDK Drive is prioritised, it’s a good idea to brush up on these systems. If you have used them before, be ready to talk about how you utilised these tools to enhance customer service.
✨Understand the Role's Responsibilities
Read up on the key responsibilities of a Service Advisor, such as booking vehicles, liaising with technicians, and managing customer expectations. Being able to articulate how you would handle these tasks will demonstrate your understanding of the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the dealership and its culture, as well as the team you’ll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.