Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with vehicle servicing, manage bookings, and liaise with technicians.
- Company: Join Renault Croydon, the UK's largest dealer group for Renault, Dacia, and Alpine.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, and staff discounts.
- Other info: This is a maternity cover role for 12 months with flexible working hours.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and grow your career.
- Qualifications: Previous dealership experience as a service advisor is essential; full UK driving licence required.
Service Advisor – Renault Croydon Location: Coulsdon (CR5) Salary: £32,220 pa + overtime & bonus (OTE £38,664 pa) Contract: 12?month Fixed?Term Contract (Maternity & Holiday Cover) Hours: Full?time, Monday–Friday 8:00am–6:00pm, plus 1?in?3 Saturdays (8:30am–12:30pm) Join Our Aftersales Team Renault Croydon is seeking a Service Advisor to join our welcoming Aftersales team in Coulsdon. This role is offered on a 12?month fixed?term contract, primarily to cover maternity leave and planned holiday periods within the team. You’ll be part of a supportive, well?established dealership environment where providing a calm, professional, and helpful experience for every customer is central to how we work. What You’ll Do In this customer?facing role, you’ll support customers throughout their servicing journey by: Managing customer communication, both face?to?face and over the phone Booking vehicles in, estimating costs, and preparing invoices Liaising clearly with Technicians throughout the day Keeping customers updated on progress and gaining authority for additional work Organising courtesy cars and ensuring smooth handovers Using systems such as Kerridge, Autoline, Keyloop/CDK Promoting products and services in a supportive, non?pressured way What We’re Looking For We’re keen to meet applicants who are: Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role Comfortable managing a busy diary and maintaining accurate records Confident communicators who build trust with customers Organised, calm under pressure, and focused on delivering a professional experience Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous Driving Licence Requirement This role involves occasional movement of customer and courtesy vehicles. A full UK manual driving licence (covering both manual and automatic vehicles) is essential. Hours & Pay In this fixed?term contract role, your remuneration will include: £32,220 pa basic salary 1?in?3 Saturday mornings paid as overtime at time and a half (circa £1,487 pa) Monthly Service Advisor bonus scheme (OTE £38,664 pa, regularly achieved) Additional commission available on Service Plans Company Benefits 33 days’ annual leave including Bank Holidays (with option to buy or sell additional days) Excellent manufacturer training and clear career development opportunities Pension scheme with life assurance cover Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free mortgage and pension advice seminars Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme What Happens After the Fixed Term? Beyond the initial 12?month contract, and subject to business requirements at the time, there may be potential for a contract extension or consideration for a permanent role should the successful candidate perform well. How to Apply Click Apply Now and follow the steps on our recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please
Service Advisor employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Renault brand and its products. Understanding the specific services and features offered by Renault, Dacia, and Alpine will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires exceptional interaction with customers, practice scenarios where you handle inquiries, resolve complaints, and promote services effectively to showcase your ability to provide top-notch service.
✨Tip Number 3
If you have experience with Kerridge, ADP Autoline, or CDK Drive, be prepared to discuss it in detail. Highlighting your familiarity with these systems can set you apart from other candidates and show that you can hit the ground running.
✨Tip Number 4
Network with current or former employees of Renault Croydon or similar dealerships. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a service advisor, particularly in a dealership setting. Emphasise any relevant skills such as customer service, appointment booking, and knowledge of automotive systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to deliver high levels of customer service and your familiarity with tools like Kerridge or ADP Autoline.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as communication, problem-solving, and the ability to work under pressure. Use examples from your past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and the specific role of a Service Advisor. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer.
✨Familiarity with Software
If you have experience with Kerridge, ADP Autoline, or CDK Drive, be ready to discuss it. Mention how you've used these systems in previous roles to manage bookings and customer interactions.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership and its operations. This shows your genuine interest in the role and helps you understand if it's the right fit for you.